Manager, Sales Operations - (Revenue Ops)

At Wolters Kluwer, our mission is to deliver deep impact when it matters most through protecting people's health and prosperity and contributing to a safe, sustainable, and just society. We are a B2B software and information services company serving professionals in the sustainability, health, legal, risk, tax and financial services spaces. With annual revenues of : 5.5Bn, we employ :20k people in over 40 countries across EMEA, the Americas and Asia Pacific.

The Corporate Strategy group at Wolters Kluwer reports to the Global CEO and helps drive growth and strategic transformation across the company, through the Strategy Team, the Americas M&A Team, the Global Separations and Integrations Team, and the Sales Transformation CoE. We are a small but diverse team staffed with talent from various disciplines and geographies, doing truly impactful work and with great access to and support from executive leadership. This specific position is for the Sales Transformation CoE.
** This role must work in U.S. time zones (EST or CST)**

Responsibilities:
The Sales Transformation CoE was created in 2022 to help standardize and optimize how Wolters Kluwer drives revenue growth via best practice frameworks focused on go-to-market planning, sales operations, reporting, team structures, pricing, compensation frameworks, etc. We do an interesting mix of strategy and hands-on transformation work across a wide variety of businesses in our portfolio, as well as for Wolters Kluwer as a whole. This role will drive the design and implementation of best practice frameworks within Sales & Marketing, acting as subject matter expert and program lead with WK Divisions & Functions to drive go-to-market transformation. On a day-to-day basis, this person will report to and work closely with the Director of Revenue Operations & Technology Strategy. Areas of strategic focus will include Sales & Marketing alignment, performance management & optimization, & efficient customer retention strategies.

We are seeking a highly analytical and strategic-minded Revenue Operations Strategist to join our dynamic team. Your expertise will be instrumental in aligning Marketing, Sales, and Customer Success functions, their commercial investments (data/technology), strategies, and go-to-market plans to drive growth. Our goal will be to increase profitable organic revenue growth across Wolters Kluwer.

What You Will Do:

• Partner with Sales & Marketing leadership to implement lead2revenue frameworks such as lead management & opportunity management processes, performance management optimization, order-to-cash processes, attribution models, and quote & proposal (CPQ.)
  
• Identify, analyze, and streamline revenue-related processes across sales, marketing, and customer success functions to enhance operational efficiency, reduce bottlenecks, and improve the overall customer experience.
  
• Assess Wolters Kluwer businesses to quickly determine greatest areas of impact in their go-to-market operations. Define project scope and manage peer resources to execute against project plans.
  
• Support the business in definition of key performance indicators (KPIs) related to revenue operations and ability to translate those data into insights into action.
  
• Support Director of Revenue Operations & Technology Strategy in revenue operations content strategy. Create & share content intended to introduce best practices across stakeholder groups in Wolters Kluwer.
  
• Stay up-to-date with industry trends, best practices, and emerging technologies related to revenue operations. Proactively identify opportunities for process enhancement and stay ahead of market changes.
  

Education & Experience:

• Bachelor's degree in Business, Finance, Marketing, or related field
  
• 6+ years experience in revenue operations, marketing operations, sales operations, or a related strategic role, preferably in B2B SaaS.
  
• 2+ years experience in consulting agency, systems integrator, or professional services organization.
  

Other Qualifications:

• Strong understanding of foundational go-to-market technologies, including their capabilities, primary business processes, and underlying data models. Technologies include CRM systems (e.g., Salesforce), marketing automation platforms, and data analytics tools. ERP & CPQ a plus.
  
• Previous responsibility for designing, implementing, enabling, measuring and optimizing primary Sales business processes including:
  
  • Lead Management
    
  • Opportunity Management
    
  • Customer Retention & Loyalty
    
  • Deals Desk Operations
    
  • Customer Segmentation to inform go-to-market approach
    
  • Sales Forecasting & Analytics
    
• Previous responsibility in leading or supporting in project identification, scope definition, stakeholder alignment, development project management tools such as workplans, resource plans, and managing mix of resources tightly to project timeline
  
• Strategic mindset with the ability to think critically and solve complex business challenges.
  
• Understands how to define and drive transformational projects within complex, matrixed organizations including business case development and change management
  
• Effective communication skills, with the ability to collaborate and influence cross-functional teams.
  
• Certifications in revenue operations, sales operations, or related areas are advantageous.
  

Travel Requirements:

• Up to 25% travel
  

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