IT OT Service Management Consultant

Overview

Remote
$60 - $65
Contract - Independent
Contract - W2

Skills

OT Service Management
WAN
Data Centers
ServiceNow

Job Details

The IT-OT Service Management Consultant will play a key role in helping our clients design and implement operational frameworks such as ITIL, COBIT, ISA-95, IEC 62443, NIST 800-53, NIST 800-82, and ISO 55000 within their organizations, specifically as they relate to Operational Technology solutions.

This involves a comprehensive analysis of the existing OT infrastructure to pinpoint areas needing improvement. You will be instrumental in developing strategies and solutions that enhance both OT and IT service delivery and support. This role requires close collaboration with OT, IT, and various business units to ensure Service Management best practices are effectively integrated into daily operations, ultimately improving service quality and customer satisfaction.

Ideal Candidate
10+ years of experience in IT or OT Service Management
ITIL certified
Proven experience in Network/Server Infrastructure operations management (WAN experience or telecom/wireless experience is a plus)
Experience working with Data Centers
Hands-on experience with ServiceNow
Strong consulting skills with a client-facing approach
Ability to create clear written documentation and diagrams
Experience in the utilities sector (oil and gas, or engineering backgrounds are highly desirable)
Prior experience working with operational technology

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