Cisco engineer-CVP report , SQL

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)

Skills

Cisco CVP
CUIC
ICM
IVR Configuration Training
VXML session variables
CVP report server
CUIC custom report
lead report creator
report analysis specialist
SQL
Big query
Looker

Job Details

Seeking a Cisco Engineer with expert SQL for 100% remote contract opportunity in Draper UT.

If interested , share your word document resume, work authorization, expected hourly pay rate, current location, availability for remote work , skill stack and LinkedIn.

  1. CVP report server
  2. Reporting on VXML session variables
  3. Reporting on element flags from an element database
  4. CUIC custom report
  5. lead report creator and analysis specialist
  6. Expert SQL
  7. plus to have Big Query/Looker experience


Monday-Friday 8am-4pm or 9am-5pm MT - fully remote Designs, modifies, develops, writes and implements software programming applications. Supports and/or installs software applications/operating systems. Participates in the testing process through test review and analysis, test witnessing and certification of software. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected. Cisco CV, and ICM.
Cisco/Genesys CCaaS and Google CCAI preferred.
Expert in SQL required.

Job Tasks:
Configure, review and oversee documentation of call flows and interdepartmental documents and communications
Gather project requirements and configure to continually improve our member experience
Act as a voice application subject matter expert for the internal team and business partners
Join support calls with partner and providing sufficient details as needed to resolve issues
Assist in developing application roadmap and strategy
Application report gathering and analysis
Train and mentor team members on application and technical skills. Qualifications:
5-10 years of experience
Cisco CVP, CUIC and ICM experience required
IVR Configuration Training, Required Application Certification
Call center experience preferred. Required vendor trainings.
Technical troubleshooting experience
IVR and call flow experience preferred
College degree in a related area of study preferred
Business analysis experience preferred
Proficient in Microsoft Office Applications (Excel and Visio)
Expert SQL experience REQUIRED
Strong analytic and problem solving skills

About Javen Technologies, Inc