Business Systems Analyst

Key Responsibilities

• Collaborate with business stakeholders, solution architects, and development teams to design, document, and analyze tax and OMS business processes.
• Define and validate integration specifications between Manhattan OMS, Vertex O Series, and SFCC for seamless order flow and tax calculation.
• Work closely with the Vertex implementation team to configure and validate tax rules, jurisdictions, exemptions, and returns processing.
• Participate in integration design meetings and create necessary documentation.
• Translate business requirements into functional and technical specifications for development teams.
• Support System Integration Testing (SIT) and User Acceptance Testing (UAT), debug defects, and coordinate issue resolution across teams.
• Ensure data integrity and consistency between OMS, SFCC, Vertex, and downstream systems such as ERP (e.g., SAP).
• Assist in end-to-end process documentation and develop operational handover materials.
• Provide post go-live support, including defect triage and production issue analysis.
• Evaluate integration performance, identify bottlenecks, and recommend optimization opportunities across OMS-Tax-Web flows.
• Ensure tax configurations and order flows comply with audit and regulatory standards, coordinating with Finance and Tax teams as needed.
• Conduct knowledge-sharing sessions, prepare training materials, and deliver walkthroughs for business users and support teams post go-live.

• 5+ years of experience as a Systems Analyst, preferably in Retail, eCommerce, or OMS implementations.
• Must have JIRA, POSTMAN, and JSON experience.
• Hands-on experience integrating with Order Management Systems (preferably Manhattan OMS).
• Knowledge of Vertex O Series (Cloud/SaaS) or similar tax engines (e.g., Avalara, Thomson Reuters).
• Proficiency with REST/SOAP APIs, middleware (iPaaS), and integration mapping.
• Strong skills in requirements gathering, functional documentation, and process flow design.
• Familiarity with JSON, XML, and integration testing tools such as Postman and SOAPUI.
• Understanding of retail order lifecycle, taxation logic, and payment flows.
• Experience working in Agile/Scrum environments using tools like JIRA, Confluence, and version control systems (e.g., Git).
• Ability to collaborate effectively with cross-functional teams (developers, QA, infrastructure, vendors).
• Strong analytical, troubleshooting, and communication skills.