Technical Support in Hilliard, OH

Job Title: Technical Support
Location: Hilliard, OH, US
Duration: 3 Months
Schedule: Wednesday/Thursday - Saturday | 6:00 AM - 6:30 PM (Every other week)
Hours per Week: 40 hrs (Overtime up to 8 hrs)
Pay Rate (Max): $20/hr to $25/hr W2

Job Description
We are seeking a Technical Support Technician I to support and maintain the hardware infrastructure for the latest cloud computing server technologies. The ideal candidate will have strong hands-on technical skills, excellent problem-solving ability, and the capacity to work efficiently in a fast-paced data center environment.
Responsibilities

• Maintain and support server and network hardware infrastructure.
• Perform hardware troubleshooting and root cause analysis on servers and network devices.
• Execute diagnostics via command-line tools and document resolutions.
• Replace or repair faulty hardware components as required.
• Collaborate with cross-functional teams to ensure system reliability and uptime.
• Operate effectively in high-pressure, time-sensitive environments.
• Adhere to safety and security protocols when working in restricted data center areas.

Required Qualifications

• Minimum 1 year of experience in IT, help desk, or hands-on hardware support.
• Solid understanding of computers, servers, and network devices.
• Proficiency with command line diagnostics and basic network troubleshooting.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.
• Ability to work independently with minimal supervision.
• Must be a U.S. Citizen (for AWS GovCloud region access).

Preferred Qualifications

• Experience in data center operations or enterprise IT environments.
• Knowledge of hardware replacement, server builds, and network cabling.
• Familiarity with Cisco, Palo Alto, or Meraki networking equipment.

Benefits Info
Pride Global offers eligible employee s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

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