System Administrator (MECM, Active Directory, Macintosh) (Onsite)

  • Raleigh, NC
  • Posted 12 hours ago | Updated 12 hours ago

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required
Unable to Provide Sponsorship

Skills

MECM
Active Directory
Macintosh

Job Details

Job Title: System Administrator (MECM, Active Directory, Macintosh) (Onsite)
Location: Raleigh, NC
Duration: 12+ Month

 
Responsibilities:

  • Document work activities in ServiceNow
  • Troubleshoot customer issues
  • Provide instruction while troubleshooting for remote customers
  • Assist with developing team processes & a knowledge base
  • Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
  • Work with vendors on warranty cases
  • Collaborate with internal teams on technical issues
  • Work on special projects as needed

 

Skills:

·       

·         Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers-Required-5-Years

·         Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams-Required-5-Years

·         Image or provision new equipment hardware & provide to customer-Required-5-Years

·         Use strong organizational skills to track onboarding & shipping activities based on customer requests.-Required-5-Years

·         Follow asset management processes to ensure proper customer billing-Required-5-Years

·         Testing Intune processes for Tier 3 team & providing feedback-Required-5-Years

·         Test upgrades and software changes-Required-5-Years

·         Install software following security & internal processes-Required-5-Years

·         Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond-Required-3-Years

·         Basic knowledge of Macintosh Apple devices with a willingness to learn-Required-3-Years

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