System Administrator - SaaS Operations

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitor and maintain IT systems, including servers, networks, and applications.
• Perform routine system updates, patches, and backups.
• Troubleshoot and resolve hardware, software, and network issues.
• Assist in the setup, configuration, and deployment of new systems and applications.
• Maintain documentation of system configurations, procedures, and troubleshooting steps.
• Provide technical support to end-users and respond to help desk tickets.
• Ensure system security by implementing and maintaining security measures.
• Assist in cybersecurity operations, including monitoring for security breaches and responding to incidents.
• Implement and maintain security protocols and procedures to protect IT systems and data.

Qualifications:

• A bachelor’s degree in information technology, Computer Science, or a related field is preferred.
• Basic understanding of networking, operating systems, and hardware components.
• Familiarity with system monitoring tools and troubleshooting techniques.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Implement and maintain security protocols and procedures to protect IT systems and data.
• Manage user accounts and permissions for SaaS applications.
• Monitor SaaS application performance and ensure high availability and reliability.
• Collaborate with vendors and service providers to resolve issues and optimize SaaS solutions.

QUALIFICATION REQUIREMENTS:

• A bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• Basic understanding of networking, operating systems, and hardware components.
• Familiarity with system monitoring tools and troubleshooting techniques.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Experience with SaaS applications and cloud-based solutions.
• Ability to manage and support SaaS applications and user accounts.

Archon Resources is a top staffing and recruiting firm offering direct hire and contract placement in Tulsa, Dallas, Oklahoma City, Austin, and Northwest Arkansas. Our experienced teams focus on placing IT, Accounting/Finance, and Administrative professionals that can support all your back-office needs. When experience matters, Archon Resources is here to get the job done. Connecting talent, building relationships, and providing better results…This is The Archon Way.

To learn more about this opportunity call us at (405) 778-8050.