Technical Support Analyst (Hybrid) - Beacon Systems, Inc

Overview

Hybrid

Depends on Experience

Contract - W2

Contract - Independent

Contract - 12 Month(s)

Skills

Asset Management

Computer Hardware

Documentation

Forms

IT Service Management

Information Technology

Microsoft Excel

Management

Testing

Software Troubleshooting

Procurement

Microsoft Office

Microsoft Outlook

Microsoft PowerPoint

Microsoft SharePoint

Project Management

Research

Security Controls

Service Desk

Job Details

About Beacon Systems, Inc

Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial State, and Local Agencies. We are a subsidiary of Radiant Digital Services. We have a vast portfolio of clients across the country. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.

Position: Technical Support Analyst

Duration: 12 Months

Location: Petersburg VA. (Hybrid).

Responsibilities:

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.

Documents, maintains, upgrades or replaces hardware and software systems.

Supports and maintains user account information including rights, security, and systems groups.

Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment.

Identifies and resolves basic communications problems.

Prepares or assists in the preparation of service record documentation.

Shows awareness of standards and regulatory requirements related to assigned tasks.

Provides technical assistance and support for applications and hardware problems.

Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software.

Reviews and recommend procurement of information technology equipment. Maintains the necessary security controls over software.

Minimum Qualifications:

Required Skills

Bachelor s degree in an Information Technology related discipline work experience may meet this requirement in lieu of a degree at the hiring mana

Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management.

General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings.

Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehends

Experience troubleshooting hardware and software hands-on or from a service desk

Demonstrated skills in creating professional communications to users.

PC/Hardware experience

Hardware/software troubleshooting experience

Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed

Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues

desired Skills:

Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh

Demonstrated success working as a team member and collaborating to achieve objectives.

Microsoft Office Specialist Certification -Associate or Above.

Knowledge of and previous experience with Virginia Information Technologies Agency (VITA)

Excellent project management skills and ability to manage multiple priorities

Some level of desktop support experience and supporting a Windows 10environment

Compensation:

Compensation for roles at Beacon Systems Inc depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, BeaconGov provides reasonable range of compensation for this role.

EEO Statement:

Beacon Systems is dedicated to fostering an inclusive and diverse work environment. We ensure equal employment opportunities for all individuals, regardless of their race, color, religion, gender, national origin, age, disability, or any other legally protected characteristic. Our commitment to being an equal-opportunity employer extends across all aspects of employment, from recruitment and hiring to promotions and benefits. We firmly believe in treating all employees and applicants fairly, based on their qualifications, skills, and performance.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.