Salesforce Architect with AI concepts and Agent Force

Title: Salesforce Architect Location: Woodland Hills, CA (5 Days / week Onsite) Position: Contract

Qualifications:
8 years in Architecture IT field
8 years of experience designing and implementing call center platform architectures including integrations with many systems such as telephony Live Chat Knowledge Management data warehousing integration platform
5 years of experience with Salesforce platform ecosystem Sales Cloud Service cloud Marketing cloud Financial cloud Data cloud
Experience designing and implementing integrated contact center solutions leveraging both the Salesforce Service Cloud platform and AI suites such as Google Clouds AI suite
Good understanding of enterprise application integration technologies and common EA topics such as persona based journeys process orchestration master data management analytics and insights artificial intelligence etc.
Good understanding of security processes standards issues involved in multitier cloud or hybrid applications
Good understanding of AI concepts solutions including ML LLM and agentic architectures Experience with Agent Force Einstein is a huge plus
Experience with DevOps and Agile SDLC lifecycle
Experience with setting coding standards code versioning code reviews
Demonstrated critical thinking to understand analyze evaluate and negotiate in complex situations Demonstrated a sense of urgency as appropriate

Responsibilities:
Lead architecture design and end-to-end solutioning for the enterprise contact center ecosystem including but not limited to Salesforce CRM SFMC Financial Service Experience cloud all integrations
AI capability Salesforce Agent force Einstein
Serve as technical advisor and SME on architecture best practices particularly for high-volume real time customer engagement platforms
Map data flow and integration architecture between technology stack to drive personalization and insight driven agent
Define and maintain reference architectures technology standards and patterns that support scalability security and performance goals
Partner with product managers developers and security teams to align technical design with business goals and compliance requirements
Proactively identify architectural risks technical debt and modernization opportunities across the contact center
Evaluate new technologies and architectural approaches to improve service quality agent efficiency and data intelligence
Guide implementation teams and provide governance and oversight throughout the delivery lifecycle
Developing application technology roadmaps that address buy vs build decisions and risk management
Monitor and optimize call center systems for instrumentation analytics performance scalability and reliability
Create and maintain detailed documentation of architecture processes and standards
Innovation Stay updated with industry trends and emerging technologies to continuously improve data architecture practices
Aligning solutions with industry best practices and Salesforce platform capabilities
Understanding business needs and translating them into technical solutions
Determine which Salesforce and third-party technologies to leverage in the architecture landscape based on product knowledge industry experience industry standard EA frameworks and Salesforce EA
Methodologies
Articulate business architecture mission vision capability models capability assessments and technical architecture current and future state diagrams solution best practices reference architectures design patterns
Conduct architecture workshops and other enablement sessions Mentor and guide junior enterprise architects