Overview
On Site
USD 25.00 - 27.00 per hour
Contract - Independent
Contract - W2
Skills
Conflict Resolution
Problem Solving
Communication
Attention To Detail
Adaptability
Standard Operating Procedure
Customer Service
Computer Hardware
Computer Networking
Intellectual Property
IP
DNS
Dragon NaturallySpeaking
Cyber Security
Issue Tracking
ServiceNow
Palo Alto
Network
Microsoft Windows
Operating Systems
Microsoft
Productivity
Microsoft Outlook
CompTIA
A+
Microsoft Office
ConnectWise
Remote Support
CyberArk
Password Management
Citrix
Job Details
Desktop Support
Vienna, VA - 100% ONSITE
Type: Contract
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract
$25-27/hr W2
A Desktop Support Operator provides support to end-users by troubleshooting hardware and software issues related to desktop systems
1. Proficiency in desktop support tools and techniques
2. Strong problem-solving and communication skills
Description:
Interpersonal/Communication:
Excellent oral & written communication skills
Excellent customer service skills
Professional presence and maturity
Detail-oriented
Ability to work well with other team members
Comfortable and adaptable in a fast-paced environment
Ability to follow and adhere to standard operating procedures
Strong Customer Service Background
Technical Knowledge/Skills:
Ability to diagnose and resolve hardware and software issues for end users
Basic networking knowledge (IP, DNS)
Basic cybersecurity knowledge (2FA, phishing)
Ticketing system experience (ServiceNow)
Experience:
Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
Experience with troubleshooting issues on Microsoft Windows 10 and 11 operating systems
Experience with Microsoft M365 productivity software (including, but not limited to: Outlook, OneDrive, and Teams)
Nice to haves:
CompTIA A+ Certification
Microsoft 365 Certified: Fundamentals Certification
Experience using ConnectWise Remote Support Software
Experience using CyberArk Workforce Password Management Software
Experience troubleshooting Citrix VDIs
System One, and its subsidiaries including Joul, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M2
#LI-VH1
#DI-VH1
Ref: #850-Rockville (ALTA IT)
Vienna, VA - 100% ONSITE
Type: Contract
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract
$25-27/hr W2
A Desktop Support Operator provides support to end-users by troubleshooting hardware and software issues related to desktop systems
1. Proficiency in desktop support tools and techniques
2. Strong problem-solving and communication skills
Description:
Interpersonal/Communication:
Excellent oral & written communication skills
Excellent customer service skills
Professional presence and maturity
Detail-oriented
Ability to work well with other team members
Comfortable and adaptable in a fast-paced environment
Ability to follow and adhere to standard operating procedures
Strong Customer Service Background
Technical Knowledge/Skills:
Ability to diagnose and resolve hardware and software issues for end users
Basic networking knowledge (IP, DNS)
Basic cybersecurity knowledge (2FA, phishing)
Ticketing system experience (ServiceNow)
Experience:
Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
Experience with troubleshooting issues on Microsoft Windows 10 and 11 operating systems
Experience with Microsoft M365 productivity software (including, but not limited to: Outlook, OneDrive, and Teams)
Nice to haves:
CompTIA A+ Certification
Microsoft 365 Certified: Fundamentals Certification
Experience using ConnectWise Remote Support Software
Experience using CyberArk Workforce Password Management Software
Experience troubleshooting Citrix VDIs
System One, and its subsidiaries including Joul, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M2
#LI-VH1
#DI-VH1
Ref: #850-Rockville (ALTA IT)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.