ServiceNow Lead Developer

Job Title: ServiceNow Lead Developer
Job Location: Oshkosh, WI; Hagerstown, MD; McConnellsburg, PA;
Frederick, MD (Hybrid)
Eligibility/Clearance: ship required as this supports a
government contract

Job Description: As a ServiceNow Lead Developer, you will serve as a
technical leader within our Digital Technology team, responsible for the
architecture and development of solutions and optimization of our
ServiceNow platform. You will collaborate closely with business
stakeholders and technical teams to design and deliver scalable, secure,
and efficient solutions aligned with enterprise strategies and business
goals.

Additional responsibilities include driving process improvement,
innovation, and building a culture based on the DT Competencies of
customer obsession, agility, results, and entrepreneurship as well as
leadership traits.

YOUR IMPACT
-Lead the design, development, and implementation of ServiceNow
solutions tailored to business requirements.
-Drive platform enhancements through ServiceNow upgrades and new feature
implementations, including participation in semi-annual upgrades.
-Advanced knowledge of ServiceNow modules like ITAM, ITOM to drive best
practices and efficiencies
-Provide prompt and effective support for day-to-day platform
operations, addressing incidents, root cause analysis, and long-term
resolution.
-Collaborate with stakeholders to analyze requirements, propose
solutions, and translate business needs into technical deliverables.
-Advanced experience with SDLC or Agile methodologies, ensuring on-time,
within-budget delivery.
-Document architectural designs, data flows, code, and configurations to
maintain traceability and platform integrity.
-Partner with ITOM, ITAM, and CMDB experts to enhance discovery,
automation, and asset management capabilities.
-Ensure platform performance, data quality, and compliance with security
standards.
-Lead special projects and workstreams within the ecosystem to drive
business process optimization and ROI
-Consult with business partners on best practices integrating across
systems through REST, SOAP, JSON, and APIs standards
-Partner with cross-functional stakeholders and business leads to
educate, present, and showcase design impacts and innovation.
-Function as an agent for change in the process optimization and
strategic planning for technology and business innovation.

MINIMUM QUALIFICATIONS
-Five (5) or more years of ServiceNow development or implementation
experience
-ITIL, COBIT, financial planning, budgeting, business acumen
-Written and verbal communication, customer service, stakeholder
alignment, relationship building, problem solving, critical thinking,
leadership, coaching, delegation, design thinking
STANDOUT QUALIFICATIONS
-Bachelors degree in Computer Science, Information Technology or related
field
7+ years of experience managing enterprise IT platforms, including
ServiceNow and/or integrations platforms like Boomi
-Proven experience leading ServiceNow Implementations and custom
development
-Knowledge of ITIL, DevOps, and Agile Methodologies
-Experience in AI/ML driven automation and self service solutions

Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer
(EOE) who will provide equal employment opportunity to employees and
applicants for employment without regard to race, ethnicity, religion,
color, sex, pregnancy, national origin, age, veteran status, ancestry,
sexual orientation, gender identity or expression, marital status,
family structure, genetic information, or mental or physical disability.