Overview
Remote
On Site
USD 120,001.00 - 160,000.00 per year
Full Time
Skills
Big Data
Security Clearance
Advanced Analytics
Generative Artificial Intelligence (AI)
Articulate
Provisioning
Technical Support
Collaboration
Roadmaps
Computer Science
Data Science
Amazon SageMaker
Training
Workflow
Onboarding
Communication
Presentations
Databricks
Amazon Web Services
Cloud Computing
Machine Learning (ML)
Use Cases
Artificial Intelligence
Customer Facing
Information Technology
Systems Engineering
FOCUS
Job Details
Job ID: 2510935
Location: REMOTE WORK, VA, US
Date Posted: 2025-10-21
Category: Information Technology
Subcategory: Big Data Engineer
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Yes
Description
We are seeking a Customer Success Analyst (CSx Analyst) with a blend of technical expertise and strong communication skills to support the IRS Advanced Analytics Program (AAP). This role is responsible for onboarding mission teams, enabling adoption of AI/ML and GenAI services, and serving as a trusted technical guide for IRS users.
The CSx Analyst will be hands-on enough to configure environments, run demos, and answer technical questions, while also building customer-facing materials, playbooks, and presentations that clearly articulate value. They will work closely with Use Case Architects, CSx Architects, and Product Managers to ensure mission teams can confidently build and operationalize models on AAP services.
Key Responsibilities
Qualifications
Required Qualifications
Desired Skills
Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Location: REMOTE WORK, VA, US
Date Posted: 2025-10-21
Category: Information Technology
Subcategory: Big Data Engineer
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Yes
Description
We are seeking a Customer Success Analyst (CSx Analyst) with a blend of technical expertise and strong communication skills to support the IRS Advanced Analytics Program (AAP). This role is responsible for onboarding mission teams, enabling adoption of AI/ML and GenAI services, and serving as a trusted technical guide for IRS users.
The CSx Analyst will be hands-on enough to configure environments, run demos, and answer technical questions, while also building customer-facing materials, playbooks, and presentations that clearly articulate value. They will work closely with Use Case Architects, CSx Architects, and Product Managers to ensure mission teams can confidently build and operationalize models on AAP services.
Key Responsibilities
- Lead onboarding sessions and demos for mission teams, showing how to use AAP services (Databricks, SageMaker, Bedrock) effectively.
- Perform hands-on technical setup tasks (access provisioning, workspace walkthroughs, pipeline templates) to accelerate customer readiness.
- Build customer-facing materials (presentations, playbooks, success guides) that simplify technical concepts and highlight value.
- Act as the first line of technical support for customer teams, addressing common AI/ML questions without relying on engineering teams.
- Partner with Use Case Architects to understand customer problem statements and help tailor onboarding to specific use cases.
- Collaborate with Product Manager and CSx Architect to capture customer needs and adoption metrics that feed roadmap improvements.
- Document success stories, reusable guides, and technical FAQs to improve customer self-service.
- Represent the CSx team in cross-functional meetings with engineering, architecture, and delivery teams, ensuring customer voice is heard.
Qualifications
Required Qualifications
- Bachelor's degree in computer science, Data Science, or related field and 14+ years of experience in a technical customer-facing role (Customer Success, Solutions Analyst, or equivalent).
- Hands-on familiarity with Databricks, SageMaker, or Bedrock for AI/ML workflows (data prep, training, deployment).
- Strong ability to explain technical workflows in a way that resonates with non-technical stakeholders.
- Proven track record of running technical demos, onboarding sessions, or workshops.
- Excellent communication skills (written, verbal, and presentation).
Desired Skills
- Certifications: Databricks Associate, AWS Cloud Practitioner, or ML Specialty.
- Experience working with Use Case Architects or Solution Architects on technical adoption projects.
- Familiarity with Trustworthy AI practices (bias monitoring, transparency, fairness).
- Experience in creating customer-facing materials (slide decks, technical guides, tutorials).
- Ability to balance technical depth with customer empathy, ensuring adoption and confidence.
Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.