IT Asset Management Coordinator

Day-to-Day:

IT Asset Management Coordinator this person will be joining the user technology deployment team who are responsible for supporting the 1,800+ users based in their NYC headquarters.

Key Responsibilities:

• Tracking entire life-cycle management for each asset in order to maintain warranty, refresh data and end of life data information.
• Submit purchase requisitions for laptop/desktop peripherals, coordinating with purchasing team and User Support manager.
• Process and coordination for all computer repairs with vendors.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Physical counting/audits of all IT Hardware.
• Support for the IT Service Catalog for the company technology's implementation and upkeep.
• Incorporate unit costs and stock levels into Total Cost of Ownership (TCO) models for business technology for all products and services.

Required Skills:

• 2+ years of technical inventory experience [strong hardware/software support].
• Strong experience with formulas in Excel (or G sheets), such as V-lookup/X-lookup.
• Experience managing and tracking IT Hardware or procurement of hardware/software.
• Experience with data entry and ticketing systems (preferably Jira).
• Experience with physical counts/auditing of IT hardware.
• Excellent customer service and the ability to interact with clients.
• Must be able to lift/move 25lbs and be able to assist in unboxing equipment.

Preferred Skills:

• Familiarity with ZIP.
• Familiarity with CMDB.
• Vendor management experience.
• Software licensing/renewal experience.
• PowerShell experience.