Senior Application Production Support Analyst

• We are seeking a Senior Production Support Analyst to provide Level 1 and Level 2 support for mission-critical banking applications, ensuring high availability, stability, and operational excellence.
• This role involves active monitoring, incident resolution, change management, and collaboration with both internal teams and external IT communities.

• Actively monitor production activities to detect and address issues promptly.
• Perform remediation steps to restore services and minimize downtime.
• Interface with external IT teams to resolve incidents quickly and effectively.
• Escalate Level 3 incidents to the development team when necessary.
• Log work efforts in the support tracking system and collaboXX with management to reduce recurring issues.
• Participate in after-hours support activities when required.

• Candidateage and execute changes to production environments for NAR applications.
• Coordinate with development teams to prioritize releases.
• Ensure change requests comply with Group and Department policies.
• Be available for after-hours and weekend change deployments when necessary.

• Participate in project planning phases to ensure readiness for post-release support.
• Provide regular status updates to management for prioritization and escalation.
• Conduct and attend meetings with relevant stakeholders.
• Analyze control results, geneXX reports, and initiate corrective actions.
• Take on project management responsibilities for special projects as assigned.

Experience And Background:

• Minimum 5 years experience in a production/application support role.
• Banking or financial sector experience strongly preferred.
• Knowledge of core banking applications and/or data warehousing is an asset.
• DevOps exposure is an advantage.

• Strong database expertise: Oracle, MS SQL.
• Proficiency in Unix/Linux with command-line experience.
• Scripting skills (Candidatell, PowerShell, etc.).
• Experience with scheduling tools (Autosys).
• Familiarity with monitoring tools (Sysload, Geneos).
• Experience with collaboration tools (SharePoint).
• Understanding of file transfer protocols.

• Strong written and verbal communication skills.
• Highly organized with attention to detail.
• Professional, proactive, and adaptable.
• Strong interpersonal skills for cross-team collaboration.
• Basic Microsoft Office proficiency.
• Knowledge of global financial products is a plus.
• Project management skills are an asset.