Salesforce Vlocity (Communication Cloud) SME

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

Salesforce development
Communication Cloud (formerly Vlocity)
Apex
LWC/Aura Component
Omni studio (Omniscripts)
CPQ/EPC/ Order Management
REST
SOAP API integration

Job Details

Hi,

Please find the below requirement & send the suitable profiles.

 

Role: Salesforce Vlocity SME
Location : Remote in Central timezone – may require travel on need basis for any meetings

Duration: Long term

 

Job Description :

  • 12+ years of experience in CRM/BSS projects with at least 3–5 years of Salesforce Vlocity implementation experience.
  • Strong domain knowledge of Telecom/CSP operations and CRM processes.
  • Deep hands-on expertise with OmniStudio, Vlocity CPQ, and EPC.
  • Experience in solutioning across lead management, order capture, fulfillment, and product lifecycle.
  • Excellent understanding of data flows between Salesforce and external systems (Billing, ERP, Inventory, etc.).
  • Salesforce and Vlocity certifications preferred (OmniStudio Consultant, CPQ Specialist, etc.).

Role Responsibilities :

  • Act as the go-to SME for Vlocity (Communication Cloud) components including:
    • OmniStudio (OmniScripts, DataRaptors, Integration Procedures)
    • CPQ, EPC (Enterprise Product Catalog)
    • Vlocity Cards, DPA (Digital Process Automation)
  • Translate telecom-specific business requirements into scalable Salesforce/Vlocity solutions.
  • Recommend best practices for order capture, product configuration, pricing, and quoting in a telecom ecosystem.
  • Advise stakeholders on telecom industry data models, processes, and customer journeys (Lead to Order, Order to Cash).
  • Understand key telecom functions such as subscriber management, bundles, offers, usage, billing, and fulfillment.
  • Guide and support configuration and development teams with Vlocity framework usage.
  • Perform hands-on configuration in Vlocity as needed.
  • Participate in functional testing, defect triaging, and validating E2E business scenarios.

 

Srini

vasuatsrinavdotnet

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