Overview
On Site
USD 20.90 - 24.20 per hour
Full Time
Skills
Identity management
Help desk
Operating systems
Issue tracking
Active Directory
Microsoft Office
Computer hardware
Problem solving
Analytical skill
Customer service
Customer support
Online training
Management
Microsoft Windows
Laptop
Printers
Repair
Communication
Finance
Accounting
Marketing
Creativity
Legal
Artificial intelligence
Insurance
.NET
Job Details
Description
We are offering a contract to hire employment opportunity for a Help Desk Analyst in Oklahoma City, Oklahoma. This role involves providing essential technical assistance to end-users within our organization and troubleshooting basic IT issues. This is an onsite role and will involve direct interaction with various hardware and software systems.
Responsibilities:
Assist with basic user account management, including password resets and access requests for end-users.
Troubleshoot and resolve basic issues with Windows operating systems.
Assist in the setup and configuration of desktops and laptops.
Diagnose and address basic printer issues, both hardware and software.
Install and configure printers on end-user workstations.
Provide support for basic hardware components such as desktops and peripherals.
Assist with the installation and configuration of standard software applications.
Utilize ticketing system for issue tracking and resolution.
Work with Active Directory for user account management.
Address printer-related issues and perform printer setups and troubleshooting.
Requirements
Proven experience in a Help Desk Analyst role or similar
Proficient knowledge and experience with Microsoft products
Strong understanding and experience working with Active Directory
Demonstrated experience with computer hardware, including troubleshooting and repair
Experience in deskside support, including handling user queries and issues
Excellent communication skills, both verbal and written
Strong problem-solving abilities and analytical skills
Ability to work effectively in a team and independently
Demonstrated ability to manage multiple tasks and priorities
Commitment to providing high-quality customer service
Relevant IT certifications would be advantageous.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are offering a contract to hire employment opportunity for a Help Desk Analyst in Oklahoma City, Oklahoma. This role involves providing essential technical assistance to end-users within our organization and troubleshooting basic IT issues. This is an onsite role and will involve direct interaction with various hardware and software systems.
Responsibilities:
Assist with basic user account management, including password resets and access requests for end-users.
Troubleshoot and resolve basic issues with Windows operating systems.
Assist in the setup and configuration of desktops and laptops.
Diagnose and address basic printer issues, both hardware and software.
Install and configure printers on end-user workstations.
Provide support for basic hardware components such as desktops and peripherals.
Assist with the installation and configuration of standard software applications.
Utilize ticketing system for issue tracking and resolution.
Work with Active Directory for user account management.
Address printer-related issues and perform printer setups and troubleshooting.
Requirements
Proven experience in a Help Desk Analyst role or similar
Proficient knowledge and experience with Microsoft products
Strong understanding and experience working with Active Directory
Demonstrated experience with computer hardware, including troubleshooting and repair
Experience in deskside support, including handling user queries and issues
Excellent communication skills, both verbal and written
Strong problem-solving abilities and analytical skills
Ability to work effectively in a team and independently
Demonstrated ability to manage multiple tasks and priorities
Commitment to providing high-quality customer service
Relevant IT certifications would be advantageous.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.