Desktop Support Technician

  • Vienna, VA
  • Posted 15 hours ago | Updated 3 hours ago

Overview

On Site
$18 - $24 per hour
Contract - W2

Skills

Desktop Support Technician

Job Details




A Fortune 50 financial services company is seeking a highly motivated Desktop Support Technician for our client in the McLean, VA area.


Overview:




  • Seeking a detail-oriented and customer-focused Desktop Support Operator to join our on-site team at headquarters.




  • The ideal candidate will provide Tier 1 and Tier 2 support for end users by troubleshooting hardware, software, and connectivity issues.




  • This role requires strong communication skills, a collaborative mindset, and the ability to thrive in a fast-paced, professional environment.




Responsibilities:




  • Diagnose and resolve hardware, software, and peripheral issues for Windows 10 and 11 endpoints.




  • Troubleshoot issues related to Microsoft M365 applications (Outlook, Teams, OneDrive, etc.).




  • Provide end-user support for connectivity, VPN (Palo Alto GlobalProtect), and access issues.




  • Utilize ServiceNow to log, track, and manage support tickets in a timely and professional manner.




  • Follow and adhere to documented standard operating procedures (SOPs).




  • Communicate clearly with end-users to gather technical details, provide guidance, and deliver effective solutions.




  • Collaborate with other team members to resolve escalated issues and ensure service excellence.




Qualifications:




  • Strong interpersonal and customer service skills with a professional demeanor.




  • Excellent oral and written communication abilities.




  • Proficiency in troubleshooting desktop hardware and software.




  • Familiarity with basic networking concepts (IP, DNS) and cybersecurity practices (2FA, phishing).




  • Hands-on experience supporting Windows 10/11 and Microsoft M365 applications.




  • Experience with ServiceNow or similar IT ticketing systems.




  • Experience resolving issues with Palo Alto GlobalProtect VPN.




Desired:




  • CompTIA A+ Certification




  • Microsoft 365 Certified: Fundamentals




  • Experience with ConnectWise Remote Support




  • Familiarity with CyberArk Workforce Password Management




  • Experience troubleshooting Citrix VDIs




Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.