Product Support Analyst

Overview

Remote
60 - 80
Contract - W2
Contract - Independent
Contract - 6 Month(s)
No Travel Required
Unable to Provide Sponsorship

Skills

Texas Student Data System

Job Details

Product Support Analyst  TSDS 

Remote,

Note: Must have experience with Texas Student Data System

 Key Responsibilities

✔ Research, troubleshoot, and resolve TSDS-related support tickets
✔ Prioritize and escalate complex issues to development teams
✔ Act as a business point of contact for support discussions
✔ Design and execute User Acceptance Testing (UAT)
✔ Track defects and collaborate with Product Owners & PMs
✔ Create and maintain clear, user-friendly technical documentation
✔ Support customer outreach during peak TSDS data submissions
✔ Engage with ESCs and LEAs to document issues and feedback

 Required Experience

8+ years of TSDS experience (LEA or vendor level – mandatory)
 Strong customer support & stakeholder communication skills
Cross-functional collaboration experience
High attention to detail and documentation accuracy

Preferred Skills

Software documentation & release notes
Technical writing and training experience

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