Application Support Manager - Sap

Description

We are seeking a highly skilled and proactive Application Support Manager to lead the support and maintenance of enterprise applications, with a strong focus on SAP BusinessObjects (SAP BO) and other general business systems. The ideal candidate will have deep expertise in SQL and a proven ability to manage cross-functional support initiatives. Prior experience in the pharmaceutical or biotechnology industry is highly desirable.

Key Responsibilities:

• Lead the application support function across core business applications, including SAP BO and other enterprise tools.
• Serve as the escalation point for complex application issues, coordinating with internal teams and third-party vendors.
• Drive root cause analysis and implement preventative measures for recurring incidents.
• Oversee and optimize SQL queries and database interactions to ensure application performance.
• Work closely with business stakeholders to understand requirements, provide solutions, and improve application usage and functionality.
• Maintain application documentation, knowledge bases, and standard operating procedures (SOPs).
• Manage a small team or collaborate with offshore/onshore resources, as applicable.
• Participate in system upgrades, patching, and change management processes.
• Ensure compliance with relevant regulatory and data governance standards, especially within a life sciences environment.

Requirements

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 5+ years of experience in application support, including at least 2 years in a leadership or management role.
• Expertise in SQL - ability to write, debug, and optimize complex queries.
• Strong knowledge of SAP BusinessObjects - administration, report creation, and troubleshooting.
• Experience supporting enterprise applications in a pharmaceutical or biotech environment is highly preferred.
• Familiarity with validation and compliance processes (e.g., GxP, 21 CFR Part 11) is a plus.
• Excellent problem-solving, communication, and interpersonal skills.

Preferred Skills:

• Experience with ITIL practices and ticketing systems such as ServiceNow or Jira.
• Project management experience and the ability to lead initiatives across multiple departments.
• Exposure to cloud-based application environments (e.g., AWS, Azure) is a plus.

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