Overview
Remote
On Site
USD 76,700.00 - 115,100.00 per year
Full Time
Skills
Workday
Productivity
Recruiting
Business Process
UI
Web Portals
Workflow
Forms
Artificial Intelligence
Collaboration
Communication
Mentorship
Scripting
JavaScript
AngularJS
HTML
API
IT Service Management
IT Operations
Configuration Management Database
Asset Management
SPM
Service Delivery
ServiceNow
Security Policy
Statistics
Reporting
Law
Accountability
Teaching
Research
Labour Law
Job Details
APPLICATION INSTRUCTIONS:
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.
POSITION SPECIFICS
Join our dynamic team as a Sr. Level ServiceNow IT Consultant, where your technical expertise will help shape and optimize ServiceNow process and enterprise workflows. In this key role, you will be responsible for the administration, configuration, and development of the ServiceNow platform, enabling enhanced productivity and delivering impactful solutions across the organization.
We're seeking a motivated individual eager to utilize their substantial ServiceNow skillset to enhance, support, deliver solutions and guide best practice implementations within our ServiceNow platform. This is a full-time, remote work position with full benefits.
LOCATION AND SCHEDULE
KEY RESPONSIBILITIES Include:
ServiceNow Administration & Configuration
ServiceNow Development
Cross-Functional Coordination & Communication
PREFERRED EXPERIENCE
REQUIRED EXPERIENCE
MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS
Bachelor's Degree8+ years of relevant experience; or an equivalent combination of education and experience acceptedRequired Certifications:None
BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.
Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
SALARY & BENEFITS
The salary range for this position, including all possible grades, is $76,700.00 - $115,100.00.
Salary Structure - Information on Penn State's salary structure
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.
CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact .
The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.
Federal Contractors Labor Law Poster
PA State Labor Law Poster
Penn State Policies
Copyright Information
Hotlines
- CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
- CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
- If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.
POSITION SPECIFICS
Join our dynamic team as a Sr. Level ServiceNow IT Consultant, where your technical expertise will help shape and optimize ServiceNow process and enterprise workflows. In this key role, you will be responsible for the administration, configuration, and development of the ServiceNow platform, enabling enhanced productivity and delivering impactful solutions across the organization.
We're seeking a motivated individual eager to utilize their substantial ServiceNow skillset to enhance, support, deliver solutions and guide best practice implementations within our ServiceNow platform. This is a full-time, remote work position with full benefits.
LOCATION AND SCHEDULE
- This position is fully remote and open to candidates located within the United States, with certain limitations on hiring within specific states.
- Standard working hours align with the Eastern Time Zone.
KEY RESPONSIBILITIES Include:
ServiceNow Administration & Configuration
- Administer and maintain the overall health and performance of the ServiceNow platform.
- Implement security changes across the platform.
- Design and deliver quality solutions to align with business processes.
- Troubleshoot and resolve user-reported issues efficiently.
ServiceNow Development
- Design and implement UI changes including portal, forms and workspaces.
- Develop custom enhancements, scripts and flows to support requested platform functionality.
- Develop new, and update existing workflows, forms, and automation features.
- Lead implementations of new integrations with external sources.
- Implement new AI features across the platform.
- Provide best practice guidance on processes around CSDM, CMDB, Asset, ITSM, SPM, HRSD
Cross-Functional Coordination & Communication
- Collaborate with internal stakeholders and external vendors to understand needs and deliver effective solutions.
- Work with stakeholders to gather and document requirements for enhancement and feature requests.
- Evaluate proposed changes and provide expert solution recommendations.
- Ensure clear communication of technical findings and project updates to both technical and non-technical audiences.
- Provide mentorship and technical guidance to other team members.
PREFERRED EXPERIENCE
- Minimum of 6 years of ServiceNow development experience
- ServiceNow CAD Certification
- ServiceNow HRSD Implementation Certification
- Scripting proficiency (Javascript, AngularJS, HTML, Glide API)
REQUIRED EXPERIENCE
- In-depth knowledge of ServiceNow core platform functionality and architecture.
- Experience in developing and supporting ITSM, ITOM, CSDM, CMDB, Asset Management, Service Catalog, SPM, HR Service Delivery, workspaces and custom portals.
- ServiceNow Administrator Certification
MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS
Bachelor's Degree8+ years of relevant experience; or an equivalent combination of education and experience acceptedRequired Certifications:None
BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.
Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
SALARY & BENEFITS
The salary range for this position, including all possible grades, is $76,700.00 - $115,100.00.
Salary Structure - Information on Penn State's salary structure
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.
CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact .
The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.
Federal Contractors Labor Law Poster
PA State Labor Law Poster
Penn State Policies
Copyright Information
Hotlines
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.