Technical Support Specialist

Overview

On Site
$18 - $23
Contract - W2

Skills

Help Desk
Microsoft Windows
Technical Support
CompTIA
pos systems

Job Details

Technical Support Specialist

We are seeking a Technical Support Specialist to provide backend and phone-based support to field technicians working on-site across multiple store locations. This role will support the decommissioning, provisioning, and installation of store technology, including systems, networks, and mobile devices. The ideal candidate will have a foundational background in technical support or help desk roles and a willingness to troubleshoot a wide variety of hardware and connectivity issues. This is a critical support role that helps ensure store technology rollouts are executed smoothly and efficiently.

Key Responsibilities:

  • Provide real-time phone and remote support to on-site technicians during store technology upgrades
  • Troubleshoot network connectivity, hardware, and device provisioning issues
  • Support backend tasks such as system decommissions, device installs, and software provisioning
  • Document and escalate issues as needed, ensuring clear communication with internal IT teams
  • Monitor progress of field activities and coordinate technical resolutions in a timely manner


Key Requirements:

  • Foundational experience in technical support, IT help desk, or related technical role
  • Exposure to troubleshooting networks, servers/systems, and mobile devices
  • Technical education or certifications (e.g., CompTIA, Microsoft, Cisco) considered in lieu of extensive experience
  • Experience with Windows OS, POS systems, or retail environments is a strong plus
  • Familiarity with gas station or convenience store technologies is a bonus
  • Strong communication skills and ability to provide calm, clear support under pressure
  • Self-starter who is comfortable working independently and resolving issues efficiently
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.