Microsoft 365 Administrator

Role: Microsoft 365 Administrator

Location: Des Moines, Iowa - Hybrid

Direct client

To be successful, you need:

• Experience configuring and maintaining key components of M365 applications, including Exchange Online and Entra ID (Azure Active Directory).
• Experience designing, planning, and executing Office 365 migrations including Exchange Online, OneDrive, Intune, SharePoint Online, and MS Teams.
• Experience monitoring system maintenance, application health, and functionality; reviewing system events and analyzing usage and storage trends.
• Experience maintaining proper security measures by managing governance policies and permission groups.
• Experience designing and implementing modern SharePoint sites for organizational needs.
• Experience with Identity Management and Directory Sync supporting M365 workloads.
• Experience developing custom solutions using the M365 platform, including Power Automate, Power Apps, Lists, and Forms.
• Experience with PowerShell scripting to maintain M365 infrastructure and automate administrative tasks.
• Experience working with cloud technologies, particularly Microsoft Azure.
• Experience collaborating with business stakeholders across multiple departments to leverage M365 capabilities.
• Experience staying current on M365 features, capabilities, security, and compliance requirements.
• Experience providing training and documentation to end-users and administrators.
• Experience troubleshooting and resolving technical issues related to M365 applications.
• Experience with Windows 10/11 image and patch management.
• Experience with Intune endpoint management.

Day-to-Day Responsibilities:

• Configure and maintain the M365 platform and its core applications including Exchange Online, SharePoint, Teams, OneDrive, Intune, and Entra ID.
• Monitor application health and functionality; escalate issues to Microsoft support as needed.
• Work with business stakeholders to design solutions that meet organizational expectations using M365 capabilities.
• Maintain security and compliance by managing organization policies, permission groups, and conducting regular audits.
• Design, plan, and execute migrations to M365 services.
• Serve as primary administrator for Intune endpoint management and Entra ID, working with engineers and operations support personnel.
• Develop and implement custom solutions using Power Platform tools (Power Automate, Power Apps).
• Design and develop modern, high-impact SharePoint sites for departments and offices.
• Participate in compliance and security reviews, building security, reliability, and scalability into the M365 architecture.
• Educate end-users and administrators on collaboration tools, policies, and best practices.
• Develop documentation and training materials for M365 services.
• Support and troubleshoot issues related to M365 applications, including providing basic troubleshooting over the phone.
• Stay informed about changes to and industry trends concerning the M365 environment through industry publications and online sources.
• Participate in PC deployments and collaborate on Windows image management.
• Research and advise on various aspects of the M365 platform including configuration and policy settings.

Education and Certifications:

• Bachelor s degree in information systems, computer science, or a closely related field from an accredited institution.
• Certifications in one or more:
• ITIL certification
• Active Directory / Identity management experience
• Microsoft 365 certified enterprise administrator certifications

Soft skills:

• Exceptional verbal communication and technical writing skills with an ability to effectively interact with people who possess varying levels of technical understanding.
• Excellent customer service and problem-solving skills with the ability to work independently while supporting a team environment.
• Strong organizational, process, and project management skills with the ability to prioritize workload, multitask, and meet deadlines in a fast-paced environment.
• Self-motivation, discipline as a self-starter with an active learner mindset.