Overview
On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
help desk support
Remedy
excel spreadsheets
including formulas and reporting
Helpdesk
Servicenow
ticketing
Okta
Microsoft Excel
Onboarding
Offboarding
Account Management
User Provisioning
IT Ticketing Systems
Helpdesk Support
Network Drives
Office 365
VPN
Customer Service
Communication
Data Tracking
Compliance
Administrative Support
Job Details
Requirements:
- 2 or more years of experience with IT ticketing systems.
- Proficiency in Microsoft Excel for data management and reporting.
- Experience with ServiceNow or Okta platforms.
- Experience in managing IT onboarding and offboarding processes.
- Experience with network drives, Office 365, and VPN access.
- Experience in a fast-paced, team-oriented environment.
- Excellent written and verbal communication skills.
Responsibilities:
- Manage the processing of employee and contractor onboarding and offboarding.
- Submit and track requests for new accounts and equipment provisioning.
- Coordinate with application teams for required access.
- Test new accounts for successful login and access to IT resources.
- Verify accurate provisioning and deprovisioning of user accounts.
- Communicate status updates to hiring managers and stakeholders.
- Resolve requests within service level agreements while ensuring compliance.
Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.
Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
For more information about Resourcesoft and our services, please visit our website.
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