Desktop Support Specialist - Onsite Project @ Las Vegas, NV

Overview

On Site
$30 - $40
Contract - Independent
Contract - W2
Contract - 12 Month(s)
10% Travel

Skills

Dell Desktop Support Specialist

Job Details

Position: Desktop Support Specialist
Location: Onsite Project @ Las Vegas, NV
Duration: 12 Months+
Client: Clark County

Duties, Scope of Work, and/or Milestones
Image and deploy desktops/laptops with Clark County s departmental images. On average 50 workstations need to be imaged and ready for deployment per day, for laptops 60 need to be imaged and ready for deployment per day.

Troubleshoot and resolve ServiceNow incidents for desktops/laptops hardware and software issues within the agreed upon SLA.

Minimum Qualifications
Two years of formal experience working with Desktops, Laptops and Tablets.
Work and get directions from a team of 25 highly skilled Systems Technicians supporting Clark County s desktop needs.
Installing and configuring County standard Hardware and Software (Dell OptiPlex, Latitude and Precision workstations and laptops)
Two years of experience using Tanium or Enterprise-level imaging solution (s)
Two years of experiencing installing and troubleshooting Microsoft Windows 11
Two years experience installing and troubleshooting Microsoft Office Suites 2024 and O365 Two years experience with basic Microsoft Administration for desktops and laptops Intermediate level Network Infrastructure
Troubleshooting techniques
Documentation of technical procedures Asset tracking and inventory management Customer Service skills
Ability to lift 30 lbs.

Preferred/Special Skills:
Two years formal experience with triaging computer issues and imaging workstations and laptops
Strong analytical problem-solving abilities with a proactive, resourceful, and innovative approach.
Understanding of standard procedures and laws related to software licensing agreements Methods and practices of IT hardware and software management
Inventory control record keeping practices and principles
Standard procedures and laws related to software licensing agreements Preparing clear and concise correspondence and other written materials
Demonstrate professional organization, documentation, communication, and interpersonal skills
Proven multi-tasking skills, including ability to work effectively under pressure, handle heavy volumes and meet demanding deadlines

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