Senior Site Reliability Engineer

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Site Reliability Engineer

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

The team offers robust event management, correlation, automation, and runbook solutions to help MasterCard deliver continuous uptime of business services and applications and optimize operations costs and efficiency.
Provides on the ground day-to-day support strategies to ensure high availability of Mastercard services.
Enables implementation of quality engineering best practices to deliver services and solutions that meet stakeholders needs (e.g., consumers, merchants, issuers, governments)
Leads teams providing highly reliable services and support, resolving first level escalation issues as they arise.
Planning and execution of RE methodologies in coordination with Lead Engineers to build high quality services and better products.
This individual will work closely with technology support teams and application teams to monitor and improve the application and infrastructure availability.
Key questions for viable candidates:
1. Have you resolved a complex application availability issue with monitoring and coordination with various internal technology teams?
2. Are you a self-starter who can work effectively with minimal direction and guidance?
3. Have you ever been part of a diverse team, with members having varied skills and experience, located across different geographical locations/time zones?

Role:

Represent the team in meetings, provide advice, updates, training and
technical support.
Work with our internal stakeholders to understand automation, requirements
and implement solution using available tool sets and scripting languages.
Administer, support and maintain enterprise Monitoring tools in a multi-tier
environment.
Build Automation solutions using available tool sets and scripting languages.
Maintain technical support documents for all built solutions and processes.
Troubleshoots Network/F5, and Web applications to identify and correct
malfunctions and other operational problems utilizing associated command
line and management tools.
On-call administration and tools support.
As new technologies emerge and influence our environment, learn these
technologies swiftly and apply them for problem solving and providing
innovative solutions.
Maintains a broad knowledge of state-of-the-art technology, equipment, and/or
systems.
Self-Driven and flexible, with the willingness to expand your learning into
adjacent areas and the initiative to continually learn more.
Exhibit thoroughness, adhering to critical processes even under stress.
Support business disaster recovery procedures for assigned areas of
responsibility.
Accurately document duties and procedures to aid the department in cross-
training and absentee coverage.
Work with technical engineering teams to manage and improve processes.
Ability to solve problems quickly and completely.
Ability to identify tasks that should be automated and then develop and
implement automation.

All About You

- Minimum 5+ years of experience in Platform Engineering with a focus on
Networks and Security.
- Monitor the global network to ensure stability and reliability, promptly
identifying and addressing any potential issues or disruptions.
- Troubleshoot and coordinate to resolve network issues swiftly and effectivity
to minimize downtime and maintain reliability of platforms.
- Contribute towards capacity planning, stability and reliability of network and
security.
- Familiarity of technologies such as CDN,VPN,BGP etc..
- Understanding on IP, DNS, DDoS, WAF, Firewalls etc..
- Collaborate closely with various network teams with in Mastercard to
proactively identify and provide solutions for problems.
- Utilize automation and configuration management tools to improve system
stability and minimize errors.
- Deliver detail reports on platform stability and reliability providing insights and
suggestions for improvements.
- Exposure to using Enterprise monitoring tools for the supervision of Network
technologies and familiarity implementing Synthetic and Real user monitoring
tools.
- Experience working with Mission critical platforms and systems with 24/7
availability.
- Strong troubleshooting skills with a track record of quickly diagnosing and
resolving network issues.
- Exceptional problem-solving skills and a meticulous attention to detail.
- Excellent interpersonal and communication skills.
- A passion for learning, sharing knowledge, and working in a team-oriented
environment.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.

Pay Ranges
O'Fallon, Missouri: $94,000 - $157,000 USD