Service Delivery Manager - Atlanta, GA

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Unable to Provide Sponsorship

Skills

Network Infrastructure
LAN/WAN
Service Delivery Manager
Program Manager
ITIL

Job Details

Job Title : Service Delivery Manager

Location : Atlanta, GA

Skills & Qualifications:

  • Bachelor s degree in engineering, Computer Science, or related field (Master s preferred).
  • 10+ years of experience in IT infrastructure delivery or program management, with strong exposure to network technologies.
  • Proven experience in client-facing roles within IT service delivery or managed services.
  • Strong escalation management and conflict resolution skills.
  • Excellent communication, stakeholder management, and leadership capabilities.
  • Familiarity with ITIL framework; certifications like ITIL, PMP, or Six Sigma are a plus.
  • Knowledge of Network and Compute technologies will be an added advantage.
  • Bachelor s degree in IT, Business, or related field.

Responsibilities:

Regularly connect with client stakeholders to review service performance and drive agreed outcomes to internal visibility and client closure.

Lead the planning, execution, and governance of complex network infrastructure programs (LAN/WAN, SD-WAN, Wireless, Data Center, Cloud Connectivity, etc.).
Oversee multi-tower service delivery (Network Operations, Service Desk, Field Support, etc.) to meet SLAs and KPIs.
Drive transformation and continuous improvement initiatives across service operations.
Coordinate cross-functional teams, vendors, and service partners to ensure seamless execution.

Lead service review meetings, QBRs, and executive reporting sessions.

Service Performance & Operations:

Govern incident, problem, and change management in line with ITIL v4 principles.

Drive operational excellence through proactive monitoring, root cause analysis, and service automation.

Define and track operational KPIs availability, performance, MTTR, customer satisfaction, etc.

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