Lead SAP Customer Service

Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for a Lead SAP Customer Service

Job Description:

Job Title: Lead SAP Customer Service

Job Type: Fulltime

Job Location: Michigan City, IN or Chicago, IL or Remote

Work Schedule: Onsite or Remote

We are seeking a highly motivated Lead SAP Customer Service expert to lead the design, implementation, optimization, and support of SAP CS solutions. This full-time role drives strategic initiatives to enhance customer satisfaction, streamline service processes, and contribute to business efficiency within a complex SAP landscape. The Lead acts as a strategic driver, translating technical solutions into tangible business benefits.

Responsibilities

• SAP CS Functional & Technical Leadership:
  • Lead design, configuration, implementation, and optimization of SAP CS functionalities (service notifications, orders, spare parts, operations, contracts, billing).
  • Develop functional specifications, conduct fit-gap analysis, prototype solutions, and execute system configuration.
  • Drive data conversion, comprehensive testing (UAT, Unit, Regression), and defect management.
  • Provide advanced support and troubleshoot complex issues within SAP CS.
  • Stay current with SAP S/4HANA and emerging cloud solutions (Service Cloud, FSM).
• Integration and Cross-Functional Collaboration:
  • Ensure seamless integration of SAP CS with SD, MM, FI/CO, and PM modules.
  • Coordinate closely with cross-functional SAP teams and stakeholders to confirm requirements and ensure successful project outcomes.
• Team Leadership & Project Management:
  • Lead, mentor, and manage a team of SAP professionals.
  • Oversee deployment, enhancement, and support of SAP applications, ensuring project execution within scope, budget, and timelines.
  • Develop and execute SAP training programs for team members and end-users.
  • Collaborate with vendors and external partners on SAP projects.

Qualifications:

• Education:
  • Bachelor's Degree in Computer Science, Information Systems, Engineering, Business, or related field.
  • Master's degree (MIS, MBA) or relevant professional certifications highly preferred.
• Experience:
  • Minimum 5-7 years of progressive SAP experience, with a strong focus on SAP Customer Service (CS) module implementation, customization, and support.
  • Proven experience leading SAP projects and/or teams, including international projects and SAP rollouts.
  • In-depth hands-on experience with SAP S/4HANA Service Management and CS modules.
  • Strong functional and technical knowledge of SAP customizing in SD/MM and integration with FI/CO.
  • Experience with service-related billing plans, revenue recognition, warranty tracking, and long-term service contracts.
• Essential Skills:
  • Technical Skills:
    • In-depth knowledge of SAP CS module functionalities.
    • Proficiency in SAP customizing for SD/MM and integration with FI/CO.
    • Strong understanding of SAP S/4HANA Service module and integration points.
    • Experience with RICEF (Reports, Interfaces, Conversions, Enhancements, Forms) and customizations.
    • Proven analytical and problem-solving abilities.
  • Professional (Soft) Skills:
    • Excellent written and verbal communication skills.
    • Demonstrated leadership and team management abilities.
    • Strong project management and organizational skills.
    • High adaptability to evolving SAP technologies and commitment to continuous learning.
    • Client empathy, emotional intelligence, and critical thinking.
• Preferred Qualifications & Certifications:
  • Relevant SAP Certifications (SD, CS, Service Management, Project Management).
  • Prior consulting experience in SAP service management solutions.
  • Knowledge of SAP Field Service Management (FSM) or SAP Service Cloud solutions.
  • Experience with Agile or Waterfall project management methodologies.
  • Fluency in additional languages.

About Maxonic:

Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.

Interested in Applying?

Please apply with your most current resume. Feel free to contact Lavanya Dommeti ( / ) for more details.