Overview
On Site
$32 - $33 hr
Contract - Independent
Contract - W2
Contract - 12+ mo(s)
Skills
SAP BASIS
.NET
Authorization
Research
Billing
Auditing
Reporting
Help Desk
Communication
Attention To Detail
Customer Service
Management
Leadership
Mentorship
Microsoft Word
Microsoft PowerPoint
Financial Services
Insurance
Privacy
Sourcing
Decision-making
Artificial Intelligence
Job Details
Payrate: $32.00 - $33.00/hr.
Summary:
Please use this section to describe the type of contractor you wish to engage, including the job role, qualifications, experience, and other information required for a qualified candidate. The agencies that receive your description will submit candidates on this basis, so please be as specific as possible. The following is a GENERIC job description to assist you in getting started.
Responsibilities:
Skills:
Education/Experience:
Pay Transparency: The typical base pay for this role across the U.S. is: $32.00 - $33.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy ().
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying for this position, you agree to Aditi s use of AI technology, including calls from an AI Voice Recruiter.
#AditiConsulting
#25-22550
Summary:
Please use this section to describe the type of contractor you wish to engage, including the job role, qualifications, experience, and other information required for a qualified candidate. The agencies that receive your description will submit candidates on this basis, so please be as specific as possible. The following is a GENERIC job description to assist you in getting started.
Responsibilities:
- Providing information and direction for customers regarding Net services, operating rules, integrated billing, and general authorization and chargeback transaction research
- Approve the resolution of customers service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills
- Act as escalation point for clients/customers
- Approve the referral of unresolved customer grievances to designated departments for further investigation
- Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
- Solicit sale of new or additional services or products
- Report on help desk activities to executive level management
Skills:
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required)
- Strong ability to work independently and manage one s time (Required)
- Strong ability to accurately document and record customer/client information (Required)
- Strong leadership and mentoring skills necessary to provide support and constructive feedback (Typically required)
- Previous experience with computer applications, such as Microsoft Word and PowerPoint (Required)
Education/Experience:
- High School Diploma or GED required
- 3-7 years of financial services related experience required; credit/debit card experience preferred
Pay Transparency: The typical base pay for this role across the U.S. is: $32.00 - $33.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy ().
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying for this position, you agree to Aditi s use of AI technology, including calls from an AI Voice Recruiter.
#AditiConsulting
#25-22550
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.