Overview
On Site
USD 90,000.00 - 100,000.00 per year
Full Time
Skills
Incident Management
Problem Management
Project Coordination
Knowledge Management
Collaboration
Technical Support
Computer Science
Information Systems
Problem Solving
Microsoft Windows
IOS Development
Android
Computer Hardware
Management
Active Directory
VMware
ServiceNow
Customer Service
FOCUS
Customer Satisfaction
Customer Relationship Management (CRM)
Higher Education
MIT
Job Details
Posting Description
IT SUPPORT ENGINEER, VIP, Information Systems and Technology (IS&T), to provide offsite and onsite incident response, problem management, endpoint management, project coordination, and knowledge management to a diverse customer; work directly with customers in-person and over phone/email/chat to identify support issues, as well as with vendors, development teams, and IS&T/MIT service owners to resolve those issues; assist with the implementation of new administrative products and services while continuing to support and maintain existing systems; and collaborate with partner teams to effectively manage customer expectations and translate technical solutions into meaningful responses to the end user.
Find a full job description here .
Job Requirements
REQUIRED : Bachelor's degree or equivalent; a minimum of five years of relevant experience in IT Support, Computer Science, Information Systems or another related field; experience diagnosing/resolving problems in Mac, Windows, iOS and Android platforms across their software, hardware, and managed service product lines; demonstrated experience with endpoint management tools, preferably MECM, JAMF, Active Directory, and/or VMWare; demonstrated experience with common IT ticket platforms, preferably ServiceNow; ability to adapt and pivot priorities in a fast-paced environment; ability to work autonomously and to take ownership to resolve advanced issues when necessary; and customer service-oriented problem solver with a focus on increasing customer satisfaction, deepening client relationships, and informing/empowering clients. PREFERRED : Higher education experience; and MIT experience. Job #24820-7
Starting salary range: $90,000 - $100,000.
This is a hybrid position, with some work conducted on location and some work remotely.
Reopened 3/10/2025
IT SUPPORT ENGINEER, VIP, Information Systems and Technology (IS&T), to provide offsite and onsite incident response, problem management, endpoint management, project coordination, and knowledge management to a diverse customer; work directly with customers in-person and over phone/email/chat to identify support issues, as well as with vendors, development teams, and IS&T/MIT service owners to resolve those issues; assist with the implementation of new administrative products and services while continuing to support and maintain existing systems; and collaborate with partner teams to effectively manage customer expectations and translate technical solutions into meaningful responses to the end user.
Find a full job description here .
Job Requirements
REQUIRED : Bachelor's degree or equivalent; a minimum of five years of relevant experience in IT Support, Computer Science, Information Systems or another related field; experience diagnosing/resolving problems in Mac, Windows, iOS and Android platforms across their software, hardware, and managed service product lines; demonstrated experience with endpoint management tools, preferably MECM, JAMF, Active Directory, and/or VMWare; demonstrated experience with common IT ticket platforms, preferably ServiceNow; ability to adapt and pivot priorities in a fast-paced environment; ability to work autonomously and to take ownership to resolve advanced issues when necessary; and customer service-oriented problem solver with a focus on increasing customer satisfaction, deepening client relationships, and informing/empowering clients. PREFERRED : Higher education experience; and MIT experience. Job #24820-7
Starting salary range: $90,000 - $100,000.
This is a hybrid position, with some work conducted on location and some work remotely.
Reopened 3/10/2025
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