: Senior Amazon Connect Developer or Amazon Backend Developer

Overview

Hybrid
$60 - $70
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

API
Amazon DynamoDB
Amazon Kinesis
Amazon Lambda
Amazon S3
Amazon Web Services
Analytics
Backend Development
Call-recording
Cloud Computing
Collaboration
Communication
Continuous Delivery
Continuous Integration
Customer Relationship Management (CRM)
Dashboard
Generative Artificial Intelligence (AI)
Genesys
Git
GraphQL
Incident Management
Interactive Voice Response
LangChain
Leadership
Loss Mitigation
Mentorship
Migration
Network Security
Node.js
OAuth
Optimization
PSTN
Production Support
Python
QoS
RTP
Regulatory Compliance
Reporting
Roadmaps
Root Cause Analysis
Salesforce.com
ServiceNow

Job Details

Job Title: Senior Amazon Connect Developer or Amazon Backend Developer

Dallas TX Based Only (Attend the office 3 days/week)

Onsite Interview

We can consider NodeJS or Python developers even if they don t have experience with Amazon Connect. We ll provide training on Amazon Connect as needed.

Role Summary:

As a Senior Amazon Connect Developer, you will lead the design, development, and optimization of cloud-based contact center solutions using Amazon Connect and its ecosystem. You ll serve as a technical owner for voice architecture, IVR/contact flows, CTI integrations, and analytics, often collaborating with cross-functional teams including CRM, data, and infrastructure.

Key Responsibilities:

Architecture & Design

  • Own the technical roadmap for Amazon Connect implementations.
  • Design scalable, secure, and resilient contact center solutions.
  • Lead migration from legacy platforms (e.g., Genesys, LivePerson) to Amazon Connect.

Development & Integration

  • Build and maintain contact flows, Lex bots, routing strategies, and call recording/transcription.
  • Integrate Amazon Connect with platforms like Salesforce, ServiceNow, and custom CRMs.
  • Develop event-driven services using AWS Lambda, EventBridge, Kinesis, DynamoDB, and API Gateway.
  • Implement GenAI-powered solutions using Amazon Bedrock, OpenAI, or LangChain.

Operations & Support

  • Provide production support and participate in on-call rotations.
  • Conduct root-cause analysis, post-mortems, and incident response.
  • Establish observability with SLIs/SLOs, dashboards, and automated alerts.

Leadership & Collaboration

  • Mentor junior developers and guide cross-functional teams.
  • Collaborate with network/security teams to ensure QoS, IAM, and compliance.
  • Deliver self-service reporting tools for operational leaders.

Required Skills & Qualifications:

  • Experience:
  • 6 10+ years in telephony/contact center or strong AWS backend development.
  • 3+ years hands-on with Amazon Connect is preferable.
  • 3+ years hand on AWS backend development
  • 2+ years with Salesforce Service Cloud Voice (preferred).
  • Willing to train a strong candidate on Amazon Connect
  • Technical Expertise:
  • Deep knowledge of Amazon Connect: contact flows, CTRs, Contact Lens, outbound, call recording (Preferred)
  • Proficiency in AWS services: Lambda (Node.js/Python), API Gateway, DynamoDB, S3, CloudWatch, IAM.
  • Experience with JWT, OAuth/SAML, REST/GraphQL APIs.
  • Familiarity with SIP, RTP, PSTN, QoS, and packet loss mitigation.
  • Tools & Frameworks:
  • Terraform, CloudFormation, Git, CI/CD pipelines.
  • GenAI tools: Amazon Bedrock, OpenAI, LangChain.
  • CRM integrations: Salesforce, ServiceNow.
  • Soft Skills:
  • Strong communication and stakeholder engagement.
  • Ability to lead cross-functional initiatives and mentor peers.

Preferred Certifications:

  • AWS Certified Solutions Architect or Developer.
  • Salesforce certifications (Service Cloud, Omni-Channel).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Nexora business solutions LLC