Customer Success Specialist

RESPONSIBILITIES:
Kforce has a client that is seeking a Customer Success Specialist in Atlanta, GA.

Overview:
* Helping customers resolve their issues and following up to ensure satisfactory resolution
* Championing customer needs in a manner that conveys empathy and builds lasting relationships
* Participating in daily team meetings to update on issues, key learnings and new tasks
* Working in a fast-paced environment that may require prioritizing competing requests
* Constantly looking for ways to improve processes and being empowered to help implement these changes
* Working in a small team environment where everyone has a voice

Roles & Responsibilities:
* Responsible for taking technical support phone calls from retail store employees & managers
* Responsible for assessing, solving, and escalating any and all issues that come to your phone
* Responsible for logging all communications via ZENDESK
* Responsible for contacting stores that do not upload or have issues uploading
* Responsible for contacting stores for equipment/software updates (via phone or PC access)
* Responsible for being available for Tech Support during scheduled hours
* Responsible for assisting with in-office tasks (if applicable)
* Prepping equipment for shipping (if applicable)
* Testing and checking in returned equipment (if applicable)

REQUIREMENTS:
* Experience with Microsoft Suite, Zendesk, Trello or SCRUM/Lean principles is a plus
* Ability to maintain a positive upbeat attitude regardless of external stressors
* Ability to multi-task and have strong verbal and written communication skills
* Ability to create action plans to drive customer issues to successful resolution
* Ability to work independently within guidelines provided, but without constant supervision
* Ability to work weekends, holidays and evening hours

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.