UX Designer Retail CX

Overview

Hybrid
$40 - $50
Contract - W2
Contract - Independent

Skills

Adobe XD
Analytics
Communication
Cascading Style Sheets
Collaboration
Customer Experience
Customer Satisfaction
HTML
JavaScript
Marketing
Personas
Presentations
Prototyping
Retail
Service Design
Sketch
Usability
User Experience
User Research
Wireframe

Job Details

Role: UX Designer Retail CX Focus
Location: Boston, Massachusetts (Hybrid)
Portfolio: Required
Experience: Retail domain projects (1 2 minimum)

Key Responsibilities:

  • Conduct user research, create personas, journey maps, and prototypes.

  • Design user flows, wireframes, and interactive prototypes.

  • Align digital touchpoints with overall customer journey.

  • Collaborate with cross-functional teams (marketing, development, analytics).

  • Continuously improve customer satisfaction and usability metrics.

Key Skills:

  • UX tools: Figma, Sketch, Adobe XD, InVision.

  • Experience in retail domain (mandatory).

  • Strong communication and presentation skills.

  • Knowledge of CX metrics and service design principles.

  • HTML/CSS/JS nice to have.

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