Overview
Skills
Job Details
Job Title: Microsoft 365 Technical Specialist
Client: State of North Carolina
Work Arrangement: Onsite
Duration: 12 Months + extension
Job Description:
The Technical Specialist is a senior-level resource with specialized knowledge and experience in a specific technology. The Technical Specialist has an overall knowledge and understanding of application development and architecture that serves as a strong base for technical expertise in a specific product or program. Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty. Identifies improvements to project standards to achieve high quality services/products. Able to identify best practices and standards for the use of the product. Delivers support and design for industry-specific applications that require integration with statewide systems or applications. Interacts with executive-level business users or technical experts. May function as a niche technical SME. Advanced experience in the required technical subject matter. Proven experience with a technical specialty across large and complex implementations and systems.
- Extensive hands-on experience with Microsoft 365 services and collaboration tools such as SharePoint, Teams, Exchange Online, Power Platform;
Required - Information protection, and AvePoint.
Required - Communication: Excellent verbal and written communication skills, with the ability to convey complex technical information to both technical and
non-technical audiences.
Required - Proven ability to perform high-level troubleshooting of complex issues; manage incident, problem, configuration, change management processes efficiently
Required - Customer Focus: Strong focus on delivering high-quality products timely and efficiently, consistently meeting or exceeding customer expectations.
Required
Nice to have: Copilot experience