Service Designer-W2 Role

• C2C is not allowed candidates must work on a W2 basis only
• Visa sponsorship is not available, now or in the future
• Agency candidates will not be considered

Role: Service Designer

Remote

• 8+ years of progressive design experience
• Team needs additional support with service design, service blue printing and process design. Creating visual timelines and the individual touch points in the timeline that create the overall experience.
• Need someone who can quickly ramp up, demonstrates strong business acumen and learning agility, and is able to effectively translate business needs into the current state of services. The ideal candidate will be able to identify gaps and pain points, develop strategic blueprints, and collaborate closely with stakeholders to drive meaningful improvements and enhance the overall experience.
• Adobe Creative Suite skills desired, visual storytelling, process design, system thinking, service blueprinting.
• Conduct and lead research analysis to extract service data and behavioral patterns to create meaningful insights, design principles, and design opportunities
• Identify, consult, and lead stakeholders through service design workshops using facilitation tools
• Independently scope Service Design activities and deliverables as part of a multi-disciplinary design team to determine appropriate altitude, methodology, detailed tasks, and resources needed
• Create high-fidelity service prototypes including a variety of maps (stakeholder, ecosystem, blueprint, journey)
• Apply strong business and financial services acumen to design work (through application of human-centered frameworks, prototypes, workshop facilitation, concepting)
• Demonstrate strategic maturity to make decisions within work and connect processes, actions, or activities across areas of the business.
• Work closely with researchers, visual and user experience designers contributing to the improvement of the design quality and final user experience.
• Effectively communicate verbally and through visual presentations to senior level leaders to present strategic opportunities, align to firm strategy/goals/objectives, define business cases, and develop strategic roadmaps that clearly articulate the journey toward an ideal client experience.