Data Scientist Intern

Requisition ID # 164268

Job Category: Administrative / Clerical

Job Level: Individual Contributor

Business Unit: Customer & Enterprise Solutions

Work Type: Hybrid

Job Location: Oakland

Department Overview

The Customer Insights, Strategy and Analytics organization leverages qualitative and quantitative data to evaluate the effectiveness of customers' touchpoints with PG&E. We do this through data analytics, journey mapping, qualitative and quantitative research, process improvement, and program management. We build empathy and advocate on behalf of customers and develop actionable insights to influence strategy and improve customer experience.

Position Summary

We are looking for a Data Scientist Intern to join us and help us better understand customer experience leveraging data. In this role, you will design, develop, and execute scripts, programs, models, algorithms, and processes, using structured and unstructured data across surveys and other disparate sources; this work will produce actionable insights for customer strategy, policy development, process improvement, and product enhancement.

Successful candidates will be able to interact with technical and non-technical coworkers to resolve analysis and technical issues and are able to summarize and package findings for presentation

You will play a key role in fundamentally changing how we deliver for our hometowns!

PG&E is providing the hourly rate range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual hourly rate paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.

The hourly rate for this position ranges from $22.77 to $36.42.

Responsibilities

• Understand and apply statistical and analytical modeling methods and Generative AI (LLM) to identify opportunities for improving customer experience
• Analyze data for trends and patterns and interpret data with clear objectives in mind
• Develop expertise with customer demographic data, billing data, and other structured/unstructured data
• Appropriately document data sources, methodology, and model evaluation metrics
• Develop and present summary presentations

Qualifications

Minimum Qualifications:

• Qualified candidates are pursuing a Master's degree in Data Science, Computer Engineering, or related field at an accredited University
• Students must be continuing their education towards their degree during and/or after the internship

Desired:

• Took courses in machine learning/statistical learning, coding (python & SQL)
• Knowledge in generative AI/LLM
• Ability to work in a team environment and support fellow team members
• Strong problem solving and analytical skills
• Strong communication skills, both oral and written
• Takes initiative and can work independently with minimal direction

Purpose, Virtues and Stands

Our Purpose explains "why" we exist:

• Delivering for our hometowns
• Serving our planet
• Leading with love

Our Virtues capture "who" we need to be:

• Trustworthy
• Empathetic
• Curious
• Tenacious
• Nimble
• Owners

Our Stands are "what" we will achieve together:

• Everyone and everything is always safe
• Catastrophic wildfires shall stop
• It is enjoyable to work with and for PG&E
• Clean and resilient energy for all
• Our work shall create prosperity for all customers and investors

More About Our Company

EEO
Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Employee Privacy Notice The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link: Employee Privacy Notice

PG&E will consider qualified applicants with arrest and conviction records for employment in a manner consistent with all state and local laws.