Infrastructure Project Manager (ITIL)_ 4+ yrs exp @ Normal, IL

Infrastructure Project Manager (ITIL)_ 4+ yrs exp @ Normal, IL #24648

Most Important Skills and Responsibilities:

• Collaborate with IT Infrastructure Program Managers, IT Infrastructure subject matter experts, other IT & non-IT resources, and vendors to create project plans and drive project tasks through the critical path milestones for deliverables. Guide the Infrastructure subject matter experts & stakeholders through the execution and close out of the project.
• Communicate & raise concerns to the leaders of subject matter experts & stakeholders when needed to ensure project delivery is successful.
• Experience leading the implementation and refreshes of enterprise infrastructure network service solutions (IE, Multi-site connectivity, Data Centers, Wi-Fi, DHCP, DNS, etc.)
• Experience leading the implementation and refreshes of enterprise infrastructure servers, data, and backup solutions (IE, Data Centers, NAS, Backup, DR, Server Patching, Active Directory, Server OS Upgrades, etc.)
• Experience partnering with General Contractors during construction implementations

Core Skills:

Clear Communication with Stakeholders:

• The ability to create project documentation quickly and efficiently for all stakeholders.
• The discipline to communicate via the appropriate methods that will make the biggest impact for your desired outcome.
• Pulling together resources as appropriate.
• The ability to align stakeholders to a project's elements (e.g., time, budget, scope) in a concrete and concise manner

Open Communication with Leaders:

• The self-awareness to reach out to subject matter experts and their leaders when projects require more skills or effort than can be provided.
• A willingness to collaborate and proactively communicate with other team members who may be able to assist.

Core Technical Discipline:

• Knowing the foundational pieces and key terms of all aspects of IT Infrastructure.
• The ability to translate complex technological requests/terms to non-technical partners effectively.
• The desire to self-teach and quickly learn technologies, on an as-needed basis.

Leadership Approach:

• A practiced and tuned leadership approach to create a high-performance infrastructure team collaboration.

IT Management Competency:

• Experience with frameworks, such as ITIL, to manage IT resources and service offerings to best serve the business.
• Ability to present to Sr leadership regarding project status and infrastructure health.
• The discipline of guiding completed projects to the correct operational functions to take over the day-to-day.

Customer Service Attitude:

• The ability to communicate with all end users ("internal customers") in a professional, positive, and approachable manner.

Prioritization / Self-Management:

• With a high volume of projects, the individual must be able to analyze impact and effort to appropriately prioritize/assign workloads

Objectivity in High-Stress Projects:

• From time to time, there will be high-priority projects.
• The ability to maintain an objective, levelheaded approach to these is core to success.