Endpoint Operations Technician

RESPONSIBILITIES:
Kforce has a client that is seeking an Endpoint Operations Technician in New Y ork, NY.

Summary:
We are seeking an Endpoint Operations Technician who will be responsible for operating and supporting our Azure AVD and Microsoft Intune environment and the end users for our company's physical endpoints (laptops, etc.) and virtual solutions. This role involves collaborating with the Desktop Engineering team to achieve project goals and offering daily end user escalation support to Company users worldwide. It includes working closely with Security and Compliance teams to validate new application requests and maintenance tasks. Key responsibilities include creating essential technical documentation, Standard Operating Procedures (SOPs), and end user-facing runbooks for all assigned projects and maintenance tasks, serving as a reference for both technical and end user audiences.

Responsibilities:
* Provide support for multiple Windows platforms in both Physical and Virtual Environments such as AVDs
* Maintain desktop images and modify SCCM task sequences as needed
* Create and maintain existing support documents to Maintain high quality standards in the delivery of End User Computing services
* Provide advice, guidance, and direction to carry out plans and procedures, ensuring schedule attainment, product development, process adherence, and performance
* Provide second-tier support for support teams, including root cause analysis and preventative analysis
* Drive to deliver technology and products in the roadmap on schedule with the highest quality
* Provide technical support with expert knowledge and act as an escalation point for the Deskside Support Services Team and anything related to End User Computing environment, focusing on our Endpoint Security Protection, and application management
* Manage Azure Virtual Desktop (AVD) environment including creating Images, deploying VMs, monitoring VM performance

REQUIREMENTS:
* Bachelor's degree from an accredited college or university
* Minimum of 5 years of hands-on experience working with Azure Virtual Desktops
* Minimum of 5 years of experience as an Endpoint Operations Technician or similar
* Experience with Day-to-day Endpoint Operations and escalations support
* Experience developing and testing software packages using Install shield or equivalent
* Experience in software development life cycle methods and current technologies
* Scripting experience is considered a plus (batch, SQL, PowerShell, VBScript)
* Experience with Windows 10/11, Active Directory Structure, and Managing Group Policies
* Possess experience with troubleshooting
* Desktop support and operations experience in an enterprise environment
* Working knowledge on Microsoft Azure, FsLogix, GPO, Active Directory and PowerShell
* Working knowledge of the ITIL framework
* Expert with SCCM administration, patch management, Imaging, Scripting, MSI, Packaging & Automation
* Expert with administering and deploying software using SCCM in a global environment, developing and maintaining workstation images using SCCM
* Expert in patch management including bios and firmware updates, service pack upgrades, and application-based updates
* Expert End Point Protection Engineering
* Skills managing a VDI environment (Azure Virtual Desktop preferred)
* Strong problem solving and root cause analysis skills and excels at working in a team environment
* Possess strong communication skills, both written and verbal
* Possess the industry's best practices to manage Windows-based projects

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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