Direct Client - Systems Analyst - Digital Menu Board (DMB)

Overview

Remote
On Site
Accepts corp to corp applications
Contract - W2
Contract - 9+ Month(s)

Skills

Retail
Testing
Jira
UAT
system configuration
production support
digital signage environments
Agile methodologies

Job Details

Position: Direct Client - Systems Analyst Digital Menu Board (DMB) Program
Location: Remote - (US PST hours)

Why Join Us?

Be part of an innovation-driven team supporting one of the largest retail chains. In this role, you'll play a pivotal part in maintaining and enhancing the digital systems that drive customer engagement at scale.

Top Benefits:

  • Work with high-visibility programs impacting nationwide operations

  • Gain hands-on experience in digital signage technology

  • Collaborate with technical leaders across business and engineering

  • Flexible work environment and continuous growth opportunities

About the Role:

We are seeking a detail-oriented, proactive Systems Analyst to support the Digital Menu Board (DMB) Program. You will act as the vital link between business, engineering, and technical teams-ensuring smooth operations, resolving issues, and enabling continuous improvement across systems.

Key Responsibilities:

  • Provide day-to-day support for DMB operations, including ad hoc request handling and incident resolution.

  • Investigate production issues to ensure minimal disruption and maximum uptime.

  • Manage test environments and ensure system stability, integrity, and equipment readiness.

  • Execute system configuration updates to meet evolving business requirements.

  • Collaborate with the Technical Program Manager to prioritize sustainment tasks and align with strategic goals.

  • Refine user stories, acceptance criteria, and validate technical requirements with engineering teams.

  • Develop and validate test cases, ensuring that functionality meets defined expectations.

  • Lead User Acceptance Testing (UAT) planning and execution with business partners.

Qualifications:

  • Bachelor's degree in Information Systems, Computer Science, Business, or equivalent experience.

  • 3 5 years' experience as a Systems Analyst or similar IT support role.

  • Strong background in system configuration, testing, and production support.

  • Proven analytical and troubleshooting capabilities.

  • Experience with Agile frameworks and tools like Jira or Azure DevOps.

  • Clear, concise communication skills for cross-functional collaboration.

  • Retail or digital signage domain experience is a plus.

Core Competencies:

  • Agile problem-solving and multi-tasking

  • Strong stakeholder communication (technical & non-technical)

  • Ownership mindset in fast-paced, support-driven settings

  • Adaptability to shifting priorities and tech stacks

Ready to make an impact? Apply now and help shape the future of digital customer engagement!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About ChaTeck Incorporated