Overview
On Site
BASED ON EXPERIENCE
Contract - Independent
Contract - W2
Skills
Customer Support
Mobile Devices
Printers
Videoconferencing
Audiovisual
Active Directory
Microsoft
Configuration Management
Computer Hardware
Network
Repair
Microsoft Office
Microsoft Outlook
Microsoft Excel
Microsoft Windows
Collaboration
Performance Management
Project Management
Preventive Maintenance
Problem Solving
Conflict Resolution
Analytical Skill
Management
Job Details
Job Responsibilities:
- Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
- Assists in coordinating audiovisual setups and video conferencing support
- Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)
- Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
- Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
- Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
- Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.
- Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
- Collaborate and assist with other areas of the IT department on projects and initiatives
- Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
- Participate in after-hours (evening & weekend) on-call rotation
- Travel to remote locations to provide support, as needed
- Perform other duties as assigned
- Ability to lift 50 pounds
- IT Enterprise experience is preferred
- High school diploma or equivalent; additional certifications or relevant education is a plus.
- Ability to learn new systems and software in a fast-paced environment.
- Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
- Ability to manage multiple priorities and work independently or as part of a team.
- Capacity to perform in high-pressure situations, with strong organizational and time-management skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.