Desktop Technician

The ideal candidate will be responsible for resolving a wide range of hardware and software issues, ensuring minimal disruption to business operations. This role requires excellent problem-solving abilities, strong communication skills, and a commitment to providing outstanding customer service.

Job Duties:

• Provide first-level and second-level technical support for all hardware and software issues via phone, email, and in-person assistance.
• Install, configure, and maintain desktops, laptops, printers, and other peripheral devices.
• Troubleshoot and resolve issues related to operating systems (e.g., Windows 10, Windows 11), common business applications (e.g., Microsoft 365), and network connectivity.
• Respond to and manage support requests in the IT ticketing system, ensuring timely and effective resolution.
• Maintain an accurate inventory of all IT equipment.
• Assist with new employee onboarding by setting up workstations and providing initial technical orientation.
• Escalate complex issues to the appropriate IT team or senior staff when necessary.

• Proven experience in a desktop support or helpdesk role.
• Strong knowledge of Windows 10 and Windows 11 operating systems.
• Proficiency in Microsoft 365 applications (e.g., Outlook, Word, Excel, Teams).
• Experience with Active Directory for user and group management.
• Familiarity with remote support tools and ticketing systems (e.g., Jira, ServiceNow).
• Excellent communication, interpersonal, and customer service skills.
• Ability to work independently and as part of a team.
• Strong organizational and time-management skills.

• High School Diploma or equivalent.

• This is a fully onsite role
• Location: Long Island City, New York

Spruce Technology, Inc. is a mid-size, award-winning (Inc 5000, SmartCEO, Entrepreneur of the Year) technology services firm with a steadily growing portfolio of commercial and government clients. Spruce provides innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide. Spruce maintains partnerships with major technology vendors and continually develops leading-edge offerings in service areas such as digital experience, data services, application development, infrastructure, cyber security, and IT staffing.

Spruce Technology, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Consistent with the Americans with Disabilities Act, it is the policy of Spruce Technology, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.

All full-time employees are eligible for the following benefits:
Medical, dental, vision health benefits
Life Insurance and AD&D (paid by company)
401k, Flexible and Dependent Care Spending Account plans.
Paid-time Off or Paid Sick Leave (amount dependent on position level and if required by state).