Junior Business Analyst

Duration: FTE

Location: 100% Remote

Overview: Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high-performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees. Crew business analysis associates help determine business and technology needs, design solutions, improve processes, and represent stakeholders in project efforts.

Responsibilities:

Collaborate with stakeholders to gather, analyze, and document business requirements

Write clear and effective user stories to support development and testing teams

Facilitate and document decisions from meetings, ensuring alignment among stakeholders

Support requirement workshops, interviews, and other elicitation activities

Assist in analyzing business processes to identify opportunities for improvement

Maintain thorough, organized documentation of requirements, decisions, and process flows

Create and update process maps and diagrams using Microsoft Visio

Prepare presentations and reports in PowerPoint to communicate findings and recommendations

Perform basic data analysis using Excel to support decision-making

Qualifications:

0-3 years of experience in a Business Analyst or similar role (internship experience welcomed)

Must have some familiarity with call center lingo (call center flow, IVR, queue mapping, Etc.)

Must be detail-oriented, can write user stories, gather requirements, and document decisions effectively

Proficiency with Excel, Word, PowerPoint, and Visio

Strong attention to detail and organizational skills

Excellent written and verbal communication skills

General willingness to learn, adapt, and take on new challenges

Ability to work both independently and collaboratively in a team environment

Preferred Qualifications:

Exposure to Agile or Scrum methodologies

Familiarity with requirements management or project tracking tools (e.g., JIRA, Confluence)

Experience in facilitating meetings or workshops

The salary range for this role is $30,000 to $40,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as, a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, utilization bonus, 401k, flexible time off for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, inclusion is one of our core values. We are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans with Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at