Applications Engineer (ServiceNow Platform Architecture) - Remote

Overview

Remote
Depends on Experience
Full Time
No Travel Required

Skills

SKILLS: ServiceNow Platform Architecture
ITIL
ITSM
ITOM
IT Operations
ServiceNow HAM Pro
ServiceNow CMDB
Discovery
Service Mapping

Job Details

Applications Engineer (ServiceNow Platform Architecture) - Remote

4+ years of Experience

POSITION: Applications Engineer (ServiceNow Platform Architecture, ITIL, ITSM, ITOM, IT Operations, ServiceNow HAM Pro, ServiceNow CMDB, Discovery, Service Mapping) - Remote
LOCATION: REMOTE (But Must be based in LA, CA, NY, DC, Houston, Dallas)
SALARY: Excellent Compensation with benefits + Bonus
DURATION: Full-Time Remote
SKILLS: ServiceNow Platform Architecture, ITIL, ITSM, ITOM, IT Operations, ServiceNow HAM Pro, ServiceNow CMDB, Discovery, Service Mapping

DESCRIPTION:

This is a high-impact role ideal for a ServiceNow expert looking to advance their career within a well-established and collaborative IT environment.

ROLE and RESPONSIBILITIES:

  • Lead administrative tasks including ServiceNow upgrades, configurations, and patch management
  • Develop and implement platform enhancements following ServiceNow best practices
  • Monitor and maintain MID Servers to ensure uptime and proper configuration
  • Provide daily operational support for the ServiceNow platform and its core capabilities
  • Collaborate on building integrations using ServiceNow Integration Hub
  • Gather and document business requirements, write user stories, and define acceptance criteria using Agile/Scrum methodologies
  • Ensure platform compliance with firm-wide security policies and ISO 27001/2 standards
  • Develop dashboards and reporting solutions for business stakeholders
  • Support ITSM process adherence and governance

REQUIRED Qualifications:

  • Bachelor s degree or equivalent experience
  • Minimum 4 years of experience working with ServiceNow platform, including ITSM and ITOM modules
  • Minimum 4 years of experience in IT operations, working collaboratively across multiple IT teams
  • Solid understanding of ServiceNow platform architecture and best practices

PREFERRED Qualifications:

  • Experience with ServiceNow HAM Pro
  • Familiarity with ITIL frameworks and ITSM methodologies
  • Experience with ServiceNow CMDB, Common Services Data Model (CSDM), Discovery, and Service Mapping
  • Strong interpersonal and communication skills with the ability to work effectively across diverse teams

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