Junior IT Support/Help Desk

Overview

On Site
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - Short Term

Skills

System Access
w/ comp hardware and software inc.
password management. (Active Directory)

Job Details

07/31/2025

NC - Meck County - Service Support Analyst- Junior

Location 3205 Freedom Dr, Charlotte, NC Hybrid

Duration: Short Term

Job Description:

Typical Experience: 12-36 months

Complete Description:

This is a hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC.


The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.

Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems
Perform First Contact Resolution (FCR)
Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
Understand and adhere to Incident Management, Request Management, and Knowledge Management policies

Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.

Skills:

Skill

Required / Desired

Amount of Experience

Consultant s Experience

Experience providing support to end users w/ comp hardware and software inc. printing, installation, enterprise applications, electronic mail, and ops

Required

2

Years

Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)

Required

2

Years

Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database

Required

2

Years

Previous experience providing IT support by phone/email

Required

2

Years

This is a hybrid position. The candidate will be required to work onsite in Charlotte, NC at least two days a week. Do you accept this requirement?

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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