Overview
Skills
Job Details
Must have:
ServiceNow Admin Certification. GRC Certification is a huge plus.
Full ServiceNow SecOps Suite experience
Functional Log Checking
Working with end-users on troubleshooting
Work with Platform team and open tickets
Able to debug and walk through line checks of JavaScript (not a developer)
Job Summary:
We are seeking a skilled and proactive ServiceNow Administrator with certifications in ServiceNow Administration and GRC, and hands-on experience with the Security Operations (SecOps) suite. This role will support the ongoing configuration, maintenance, and enhancement of our ServiceNow platform, with a focus on security, compliance, and user support.
Key Responsibilities:
Administer and maintain the ServiceNow platform, including GRC and SecOps modules.
Perform functional log checking and basic debugging to support issue resolution.
Collaborate with end users to troubleshoot issues and provide platform guidance.
Work closely with the platform team to open, track, and resolve ServiceNow tickets.
Conduct simple JavaScript line checks to identify and resolve script-related issues (no advanced programming required).
Ensure platform stability, performance, and adherence to best practices.
Participate in platform upgrades, patching, and new feature rollouts.
Document configurations, customizations, and standard operating procedures.
Required Qualifications:
ServiceNow Certified System Administrator (CSA)
ServiceNow GRC Certification
5+ years of experience administering ServiceNow, including SecOps modules (SIR, VR, Threat Intelligence, etc.)
Familiarity with functional log analysis and troubleshooting techniques.
Ability to read and debug basic JavaScript code.
Strong communication skills and a user-focused mindset.
Experience working in cross-functional teams and managing ticket workflows.
Preferred Qualifications:
Experience with ServiceNow integrations (e.g., SIEM, vulnerability scanners).
Knowledge of ITIL processes and Agile methodologies.
Familiarity with ServiceNow Performance Analytics and reporting tools