Network Engineer (Global Network Unified Communication Engineer IV)

Hi,

This is Srikanth from Techno-Comp Inc.

We have a job opening with our direct client for position Network Engineer (Global Network Unified Communication Engineer IV) position @ Irvine, CA or Irving, TX or Basking Ridge, NJ (Hybrid Work Model 3 Days in a Week Onsite). If you would be interested in applying for the below position. Please find the job details below:

Job Details:

Job Title: Network Engineer (Global Network Unified Communication Engineer IV)

Duration: Long Term

Location: Irvine, CA or Irving, TX or Basking Ridge, NJ (Hybrid Work Model 3 Days in a Week Onsite)

Interview: Telephonic & F2F/Skype

Job Description:

• Targeted Years of Experience: 10+ years.
• This role manages technical and specialized administrative tasks for complex collaboration tools used throughout our global company, including Webex, Zoom, Google Workspace, Microsoft Teams, and Cisco Unified Communication solutions.
• In addition, expertise in the design and support of audio video solutions such as Crestron, Biamp, Amplifier/speakers and, Sennheiser microphones.
• The individual in this position can work independently and typically only needs moderate supervision for new assignments.
• This team member Collaborates on moderately complex projects, Contributes to technical projects of moderate size and complexity under the guidance of senior technical support/services staff and management.
• Executes technical tasks effectively: Delivers on assigned technical tasks within deadlines, encompassing analysis, troubleshooting, implementation, testing, development, monitoring, maintenance, production support, and documentation.
• Applies technical expertise: Possesses technical and design skills, adhering to established standards and procedures.
• Provides timely and high-quality customer support: Resolves intricate technical issues within defined service level agreements, ensuring customer satisfaction.
• Demonstrates problem-solving and decision-making abilities: Analyzes problems, designs and implements solutions, and makes informed decisions that influence technical assignments.
• Ensures system stability and availability: Proactively monitors and manages production systems and networks to optimize uptime.
• Contributes to project planning and execution: Participates in project planning, including sizing, configuration, and scheduling activities, in collaboration with project management.
• Mentors and guides team members: May provide coaching and training to other analysts and lead technical support/services team members in specific project activities.
• The ideal candidate for the Global Network Unified Communication Engineer IV position will possess expert-level network support and troubleshooting skills for Cisco Unified Communication Manager and audio/video endpoint conferencing, enabling them to quickly resolve complex issues.
• A strong foundation in Cisco voice/video network technology, Crestron design and support, network performance analysis, network security, and troubleshooting techniques is essential.
• The candidate should have prior experience in audio/video support, Cisco video conferencing, trouble ticketing systems, Cisco IP phone support, and meticulous problem-solving documentation within a fast-paced environment.
• This role contributes to supporting one of the largest global unified communication deployments.

Must Have Skills:

• A Bachelor s degree in Computer Science or Information Systems is preferred, but equivalent experience in Unified Communications and IT operations (3+ years) will also be considered.
• 5+ years of hands-on experience with collaboration and unified communication technologies, including: Cisco Call Manager, Crestron Audio Video Platforms, Routers & Switches, Cisco Control Hub, Expressway, Cisco Cube, Multicast video and data packet analysis.
• Strong understanding of VoIP protocols (H.323, SIP) and concepts like firewall/NAT traversal and gatekeepers.
• In-depth knowledge of video conferencing products from vendors like Cisco, Polycom, Lifesize, Crestron, and other audio/video technologies.
• Extensive experience with popular web conferencing platforms: Webex, Google Meet, Zoom, and MS Teams.
• Proficiency with TCP/IP networking, IP telephony, web conferencing, and switching/routing protocols.
• Demonstrated ability to troubleshoot complex network deployments, utilize appropriate debugging tools, and drive issue resolution.
• Experience with PC and desktop applications such as Microsoft Office Suite and email.
• 5+ years of experience in a customer-facing role such as Customer Support, Sales Engineering, or a similar position that involved building and managing strong customer relationships.

Soft Skills:

• Excellent communication skills, both written and verbal, with the ability to build trust and respect among peers and customers.
• Strong problem-solving skills and a sense of urgency in escalating product issues when necessary.
• Ability to manage multiple priorities and deliver results on time in a fast-paced environment.
• Strong analytical, technical, and decision-making skills.
• Ability to work independently, research solutions, and demonstrate initiative.
• Excellent interpersonal and organizational skills.

Certifications (Preferred):

• Cisco certifications: CUCM training, CCNP (Voice), CCNP, CCIE, CCNA.
• Other relevant certifications: Crestron CTI, AVIXA, BICSI, CEDIA.

Regards

Srikanth M

Techno-Comp Inc.,

Phone: Ext - 107

Email: