Technical Support

Overview

Remote
$30 - $60
Full Time
No Travel Required

Skills

Ability to multitask and manage time effectively

Job Details

Welcome to Lean IT Inc., where we stand proudly at the forefront of the technological revolution. Our commitment to excellence is evident in our distinguished track record of successfully implementing cutting-edge cloud solutions for a diverse clientele.

As an official Salesforce Ridge Partner, we hold a prestigious distinction that mirrors our dedication to setting industry standards in cloud solutions. Our core focus lies in providing expert consultations to guide businesses on optimal utilization of the Salesforce platform, designing robust and customizable solutions, and seamlessly implementing integrations through APIs. We are also active contributors to the AppExchange platform, creating and publishing custom applications.

Position Overview:
We are seeking a dedicated Remote Technical Support Analyst to provide exceptional technical assistance to our clients and internal teams. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a solid understanding of various hardware and software systems. This role is remote, allowing flexibility while maintaining high-quality support standards.

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, or chat, diagnosing and resolving technical issues.

Provide troubleshooting support for hardware, software, networking, and other IT-related problems.

Document all support interactions accurately in the ticketing system.

Escalate complex issues to higher-level support or specialized teams when necessary.

Guide users through step-by-step solutions to resolve technical problems.

Maintain up-to-date knowledge of company products, services, and technology trends.

Follow established support procedures and best practices to ensure consistent service quality.

Assist in training and onboarding new users or clients as needed.

Contribute to the development of self-help resources, FAQs, and knowledge bases.

Qualifications:

Proven experience in technical support, help desk, or IT support roles.

Strong understanding of Windows, macOS, and Linux operating systems.

Familiarity with networking concepts, VPNs, and security protocols.

Experience with troubleshooting hardware components and peripherals.

Excellent communication skills, with the ability to explain technical issues clearly to non-technical users.

Strong problem-solving and analytical skills.

Ability to work independently in a remote environment.

Benefits:

Flexible schedule, perfect for applicants or those seeking supplemental income

Comprehensive training provided

Competitive hourly pay

Work from the comfort of your own home

Paid Time Off

Sick Time

401k

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Lean IT Inc.