ServiceNow Support

Location: 100% Remote

Job Description:

• Supporting ServiceNow Discovery (monitoring Discovery Tool, investigating issues, resolving errors, maintaining discovery schedules, maintain credentials, etc.)
• Supporting integrations (working with Platform Team for updates needed)
• Maintaining CMDB Health (resolving duplicates, orphans and compliance issues)
• Regularly audit data in the CMDB for inconsistencies, stale data, or misconfigurations
• Collaborating with CI Class Owners to ensure CMDB Data Accuracy (identifying improvements and working with Platform Team for development and implementation)
• Testing support for Discovery and CMDB (complete non-prod testing, validate production after biweekly releases - evening hours).
• support role in L2 OR L3
• CMDB and discovery exp required
• every alternate Wednesday there will be a release
• API integration exp or understanding is fine

Responsibilities:

• Supporting ServiceNow Discovery (monitoring Discovery Tool, investigating issues, resolving errors, maintaining discovery schedules, maintain credentials, etc.)
• Supporting integrations (working with Platform Team for updates needed)
• Maintaining CMDB Health (resolving duplicates, orphans and compliance issues)
• Regularly audit data in the CMDB for inconsistencies, stale data, or misconfigurations
• Collaborating with CI Class Owners to ensure CMDB Data Accuracy (identifying improvements and working with Platform Team for development and implementation)
• Testing support for Discovery and CMDB (complete non-prod testing, validate production after biweekly releases - evening hours).

Experience:

• support role in L2 OR L3
• CMDB and discovery exp required
• every alternate Wednesday there will be a release
• API integration exp or understanding is fine

Skills:

• support role in L2 OR L3
• CMDB and discovery exp required
• every alternate Wednesday there will be a release
• API integration exp or understanding is fine.
• Maintenance
• Troubleshoot
• Testing
• Upgrades
• Implement

Education:

• At least 12 15+ years of experience Proactive ServiceNow Support

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.