Overview
On Site
$40,000 - $60,000
Contract - Independent
Contract - 4 Month(s)
Skills
Backup Administration
Break/Fix
Technical Support
Remote Support
Computer Hardware
Service Desk
Storage
SAP BASIS
Network
Job Details
Job Description.
- Providing remote, depot and on-premises support to meet user s needs for incidents and assistance when required. Follow established procedures for tracking tickets, scheduling work, and handling incident escalations and prioritization. Coordinate work as needed with the service desk, 3rd parties, the Users and site teams to deliver services. Support Business Continuity activities.
- Provide insight into leading practices, drive innovation, share Service Provider s roadmap for End User support, and support BMS global user support strategy.
- Perform technical diagnosis and repair of defective hardware, including break-fix, support, advice, and assistance for End User Digital Asset to end users.
- Correct problems associated with failure or maintenance of the devices.
- Diagnose and resolve functionality for OS s, applications and network connectivity.
- Update asset inventories when any equipment or Software changes are made.
- Educate users when there is a self-help opportunity the user could have performed to fix without support.
- Provide refresh support per BMS-established refresh schedule and as indicated by proactive management tools for supported End User Digital Asset volumes until End User Digital Asset are direct shipped to the end user.
- When remote support is unable to resolve user issues, coordinate and execute device and peripheral repair or replacement providing a single point of contact, installing software, reloading data, performing configuration functions, testing functionality, and gaining acceptance of End User.
- Perform and coordinate data harvesting on files identified by ELDS for e-Litigation proceedings according to BMS policy.
- Set up security, file access and other administrative procedures.
- Support device life cycle activities, per established procedure, by securely storing any devices which contain BMS data and by wiping user data from returned devices once user confirmation has been received.
- Coordinate the receipt of computing equipment/parts for the site
- Perform on-site tape management (eject/load) and interact with offsite storage provider on a daily basis including weekends to ensure backups are moved off-site on a timely basis.
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