Video Services Systems Engineer

Salary: Depends on Qualifications
Location : Houston, TX
Job Type: Regular Full-time
Job Number: 15452
Department: Universal Services
Opening Date: 08/18/2025
Closing Date: 9/20/2025 11:59 PM Central
Max Number of Applicants: 100

Position Description
About Harris County and Universal Services:

Harris County Universal Services (Universal Services) is transforming the way the County does business and seeking a Video Services Systems Engineer to join our team.
Universal Services is the enterprise IT solutions center for the departments and offices of Harris County, providing Information Technology, Public Safety and Justice Technologies, 311 Constituent Engagement Services, Fleet Services, and Records and Information Governance Services.
Harris County is the third largest and most diverse county in the nation, with a population of more than 4.7 million. Harris County Commissioners Court, the County's governing body, directs a budget of more than $4 billion providing essential services including flood control, infrastructure, healthcare, housing, and justice administration.
This is a great time to join Universal Services as we enhance critical services to Harris County residents and internal customers.
Position Overview:

The Systems Engineer - Video Services is responsible for supporting and maintaining the County's video conferencing and streaming infrastructure, with a focus on Cisco collaboration technologies. This role ensures continuous availability of video services for Commissioners' Court and Probable Cause Court operations. The engineer plays a critical role in system configuration, upgrades, troubleshooting, and providing 24/7 support for video endpoints, recording systems, and livestream environments.
Job Responsibilities:

• Monitor, maintain, and support the Cisco video conferencing environment and endpoints used for Probable Cause Court dockets and Zoom B2B Court communications.
• Maintain and manage Cisco collaboration infrastructure including Call Manager, Meeting Server, Meeting Manager, Expressway-C/E Series, and video endpoints.
• Manage PC Court recording archives, ensure data integrity, and monitor storage utilization.
• Provide technical support for Commissioners Court live streaming via Swagit and coordinate with media teams and external vendors as needed.
• Install and update the courtroom and meeting room systems including Microsoft and Dell updates.
• Apply software updates to A/V devices including Logitech hardware.
• Schedule and implement regular system maintenance and upgrades for Cisco collaboration software and hardware.
• Provide technical guidance and occasional support to Voice Field Technicians.
• Act as a backup for A/V architect in supporting Commissioners Courtroom.
• Deliver 24/7 support for video conferencing services.

Harris County is an Equal Opportunity Employer
;br> If you need special services or accommodations, please call or email
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements
Education:

• High School Diploma or GED

Experience:

• 5 years of hands-on experience with Cisco Call Manager, Expressway C/E, Meeting Server, and video conferencing systems.
• 2 years of experience working with video endpoint devices.

Knowledge, Skills, & Abilities:

• Cisco Meeting Server, Meeting Manager, Call Manager, Expressway-C/E Series
• Cisco video endpoints
• Swagit livestream tools
• Logitech A/V equipment
• Microsoft and Dell PC maintenance tools

NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Preferences

Education:

• Associate Degree or Higher

General Information
Location:

• 406 Caroline St., Houston, TX 77002

Work Schedule:

• 8 hours/day

Work Arrangement:

• Onsite

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.
The following benefits are offered only to Harris County employees in regular (full-time) positions:
Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*

* Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.
In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County Benefits & Wellness website:
01

Which of the following best describes your highest level of education completed as it relates to this position?Qualifying information must be documented in the Education section of your application.

• High School or GED diploma
• Associate Degree
• Bachelor's Degree
• Master's Degree or higher
• None of the above

02

Please describe your educational background including level of education completed, area of study and completed major and minor programs.
03

Which of the following best describes your verifiable hands-on experience with Cisco Call Manager, Expressway C/E, Meeting Server, and video conferencing systems?(To be considered, qualifying experience must be documented in your application's employment history)

• Less than five (5) years
• Five (5) years but less than six (6) years
• Six (6) years but less than seven (7) years
• Seven (7) years or more
• I do not have this experience

04

Please provide details about your verifiable hands-on experience with Cisco Call Manager, Expressway C/E, Meeting Server, and video conferencing systems.Do not use "Please see Resume" or "See Resume"(To be considered, qualifying experience must be documented in your application's employment history)Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilitiesIf you do not have this experience, please type "None" in the space provided.
05

Which of the following best describes your verifiable experience working with video endpoint devices?(To be considered, qualifying experience must be documented in your application's employment history)

• Less than two (2) years
• Two (2) years but less than three (3) years
• Three (3) years but less than four (4) years
• Four (4) years or more
• I do not have this experience

06

Please provide details about your verifiable experience working with video endpoint devices.Do not use "Please see Resume" or "See Resume"(To be considered, qualifying experience must be documented in your application's employment history)Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilitiesIf you do not have this experience, please type "None" in the space provided.
Required Question