Overview
On Site
USD 17.00 - 18.00 per hour
Full Time
Skills
Oracle ERP
Tier 1
Technical Support
Pick
Service Desk
Communication
Remote Support
Project Coordination
Phone Support
Microsoft Windows
Help Desk
Customer Service
Dependability
Adaptability
Quick Learner
Training
Collaboration
Oracle
Enterprise Resource Planning
Oracle Applications
Numara
IT Service Management
Healthcare Information Technology
Taxes
Life Insurance
Business Transformation
Law
Job Details
Description
Project Overview:
Brookdale Senior Living is preparing for an Oracle ERP system go-live and is seeking a supplemental team of Tier 1 Help Desk agents to support the anticipated increase in end-user support calls. This is a critical project to ensure a smooth transition during their Oracle deployment. TEKsystems has partnered with Brookdale on similar initiatives in the past, and this engagement will be highly visible within their IT organization.
Position Overview:
We are seeking experienced Tier 1 Help Desk professionals to provide phone-based and remote support.
Candidates must be located within driving distance of West Allis, WI, as they will be required to attend 2-3 days of onsite training and equipment pickup. After initial training, the role will transition to 100% remote support.
Key Responsibilities:
Provide Tier 1 phone-based technical support.
Accurately log, troubleshoot, and escalate tickets.
Support password resets, account issues, basic navigation, and first-level triage.
Follow documented processes and knowledge articles to resolve common issues
Communicate effectively and empathetically with end users, providing excellent customer service
Participate in 2-3 days of in-person training.
Pick up and configure equipment during onsite training
Required Skills and Experience:
1+ years of Help Desk or Service Desk experience supporting enterprise end users
Strong customer service and communication skills (phone-based support)
Ability to follow documented procedures and escalate tickets appropriately
Experience supporting ERP systems is a plus, but not required
Work Schedule:
Onsite in West Allis, WI for 2-3 days of training (week prior to or during week of June 3rd)
Remote support following training (standard business hours; some flexibility may be required during go-live peak periods)
Start Date:
Targeting week of June 3, 2025
Duration:
Short-term project support.
Skills
Help desk support, Customer service, Phone support, Windows 10
Top Skills Details
Help desk support,Customer service,Phone support,Windows 10
Additional Skills & Qualifications
Candidate Profile - Ideal Fit:
We are looking for customer-centric, dependable, and flexible Help Desk professionals who are comfortable supporting end users during high-pressure situations like an ERP system go-live. Ideal candidates will have a proven ability to handle a high volume of calls while maintaining a calm, helpful demeanor.
Key Attributes:
Customer Service Focused: Able to deliver a positive support experience to end users who may be frustrated or under stress during a system transition.
Strong Communicator: Clear, patient, and professional verbal skills are critical.
Dependable & Flexible: Must be reliable and adaptable to shifting needs during go-live. Some extended hours or schedule flexibility may be needed during peak support times.
Quick Learner: Ability to quickly absorb new processes, tools, and systems during the initial onsite training.
Team Player: Willing to collaborate with other support agents, Brookdale trainers, and Oracle consultants as part of a cohesive support team.
Nice to Have:
Prior experience supporting ERP go-lives or large-scale technology cutovers
Familiarity with Oracle applications (not required but would be a plus)
Experience using Track-It or other ITSM tools
Important Notes:
Must be located within commuting distance of West Allis, WI
Must be able to commit to 2-3 days onsite.
The project will be fast-moving - looking for candidates who can hit the ground running with minimal handholding
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $17.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in West Allis,WI.
Application Deadline
This position is anticipated to close on May 28, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Project Overview:
Brookdale Senior Living is preparing for an Oracle ERP system go-live and is seeking a supplemental team of Tier 1 Help Desk agents to support the anticipated increase in end-user support calls. This is a critical project to ensure a smooth transition during their Oracle deployment. TEKsystems has partnered with Brookdale on similar initiatives in the past, and this engagement will be highly visible within their IT organization.
Position Overview:
We are seeking experienced Tier 1 Help Desk professionals to provide phone-based and remote support.
Candidates must be located within driving distance of West Allis, WI, as they will be required to attend 2-3 days of onsite training and equipment pickup. After initial training, the role will transition to 100% remote support.
Key Responsibilities:
Provide Tier 1 phone-based technical support.
Accurately log, troubleshoot, and escalate tickets.
Support password resets, account issues, basic navigation, and first-level triage.
Follow documented processes and knowledge articles to resolve common issues
Communicate effectively and empathetically with end users, providing excellent customer service
Participate in 2-3 days of in-person training.
Pick up and configure equipment during onsite training
Required Skills and Experience:
1+ years of Help Desk or Service Desk experience supporting enterprise end users
Strong customer service and communication skills (phone-based support)
Ability to follow documented procedures and escalate tickets appropriately
Experience supporting ERP systems is a plus, but not required
Work Schedule:
Onsite in West Allis, WI for 2-3 days of training (week prior to or during week of June 3rd)
Remote support following training (standard business hours; some flexibility may be required during go-live peak periods)
Start Date:
Targeting week of June 3, 2025
Duration:
Short-term project support.
Skills
Help desk support, Customer service, Phone support, Windows 10
Top Skills Details
Help desk support,Customer service,Phone support,Windows 10
Additional Skills & Qualifications
Candidate Profile - Ideal Fit:
We are looking for customer-centric, dependable, and flexible Help Desk professionals who are comfortable supporting end users during high-pressure situations like an ERP system go-live. Ideal candidates will have a proven ability to handle a high volume of calls while maintaining a calm, helpful demeanor.
Key Attributes:
Customer Service Focused: Able to deliver a positive support experience to end users who may be frustrated or under stress during a system transition.
Strong Communicator: Clear, patient, and professional verbal skills are critical.
Dependable & Flexible: Must be reliable and adaptable to shifting needs during go-live. Some extended hours or schedule flexibility may be needed during peak support times.
Quick Learner: Ability to quickly absorb new processes, tools, and systems during the initial onsite training.
Team Player: Willing to collaborate with other support agents, Brookdale trainers, and Oracle consultants as part of a cohesive support team.
Nice to Have:
Prior experience supporting ERP go-lives or large-scale technology cutovers
Familiarity with Oracle applications (not required but would be a plus)
Experience using Track-It or other ITSM tools
Important Notes:
Must be located within commuting distance of West Allis, WI
Must be able to commit to 2-3 days onsite.
The project will be fast-moving - looking for candidates who can hit the ground running with minimal handholding
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $17.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in West Allis,WI.
Application Deadline
This position is anticipated to close on May 28, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.